Customer Service Sales
Resume:
Monisha Lanier
Monish ******@*****.**
33054
PROFESSIONAL SUMMARY
Customer service advocate who demonstrates and embodies professionalism and delivering an exceptional experience. Over 5years of proven exceptional customer service with a strong background in sales and increasing revenue to the organizations.
Professional Skill
● Excellent troubleshooting proficiencies
● Strong analytical skills
● Excellent Quality Assurance proficiencies
● Excellent communication skills
● Skilled in multitasking
● Advanced Excel and PowerPoint skills
● Goal oriented
● Exceptional revenue building skills
● Excellent people skills
● Strong problem solving ability
● Quick study
● Creative problem solver
● Energetic work attitude
● Customer service expert
● Excellent detail and organizational skills
● Strong coaching and developing skills
WORK EXPERIENCE:
Cinergy Health Miami, FL 2010/2012
Accounts receivable/sales
Managed customer request while providing customer service in a fast pace environment for health insurance claim. Strong analytical skills
● Excellent Quality Assurance proficiencies
● Excellent communication skills
● Skilled in multitasking
● Advanced Excel and PowerPoint skills
● Goal oriented
● Assists with the creation and delivery of face to face sales
● Responsible for marketing health insurance, made inbound, outbound sales calls and retaining customer.
● Assists in developing marketing activities to generate local sales PRC Miami, FL 2013/2014
Customer service Representative/Sale Supervisor Excellent people skills
● Strong problem solving ability
● Quick study
● Creative problem solver
Supervise daily operations in a high volume call center to maximize productivity and revenue. Mentor customer service agents in world class service and sales techniques. Assist with employee performance, reviews and coaches to ensure accuracy.
● Leads and monitors activities of Inbound Sales Representatives to ensure effective performance.
● Provides motivation to Representatives through individual contact, goal setting, periodic meetings, and recommendation of incentive plans.
● Offer guidance to customer service representatives.
● Teams meet and exceed sales quota, provide feedback, coaching and disciplinary action to employees.
● Communicate specific feedback to agents and management regarding service and sales needs of the department in a timely manner. My education graduated out of Miami Edison's sr high school currently in Miami Dade college
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