Professional Experience Quality Control
Resume:
Las Vegas NV
*******@*******.***
Lydia Forkin
summary of qualifications
Successful business professional with 38+ years’ work experience, including 16 years within the financial industry. Seeking the opportunity to utilize a skill set that features strong attention to detail and the demonstrated ability to proactively identify issues while effectively and efficiently implementing solutions. Self-Motivated with the proven ability to maintain positive relationships with colleagues and assume full responsibility for the overall performance. related training
Business Continuity Identity Theft Risk Global Anti-Corruption
Security Firewalls Global AML/SAR Form W-9 Review
Personal Security Trading Risk Awareness Suspicious Activity
Risk & Compliance Market Awareness Process Improvement professional experience
BNY Mellon (previously PFPC Global Fund Services), Westborough, MA 2001 to 2016
Investor Services Specialist
Analyzed shareholder requests and processed appropriate transactions on mainframe
(Captiva, WEB-Image and Surpas & Outlock).
Maintained an understanding of company policies and procedures to help effectively communicate any business environment issues or concerns to management.
Processed all financial transactions received, including daily purchase, redemption and transfer financial transactions and corresponding maintenance items.
Assisted with the liquidation of life events such as death and divorce from share owners.
Responsible for operational Spanish/English translations.
Maintained and updated all aspects of account registration including beneficiaries, automatic investment plans, systematic withdrawal plans, check writing capabilities, asset allocation, and dividend reinvestment or distributions.
Review of new accounts paperwork to ensure account met compliance requirements, including operational standards and prospectus guidelines.
Oversaw the quality control of new employees while providing feedback resulting in professional growth.
Assigned to Task Force Group responsible for detecting errors while cultivating new ideas/suggestions in efforts to increase process improvement.
additional experience
Boston Financial Data Services 2000 to 2001
Providence College 1999 to 2000
Fleet Bank 1998 to 1999
education
CCRI – Lincoln, RI
English as Second Language diploma
Jesus De Urquiaga School - Mexico City, Mexico
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