JOE PAGLIARULO

*** ****** ****** *****, *** York 10465 917-***-**** acyoc0@r.postjobfree.com

www.linkedin.com/in/joepagliarulo/

Results-oriented, innovative, and seasoned quality assurance professional with unparalleled industry knowledge, technical, and leadership skills seeks challenging Senior Quality Assurance role. Proven management, development, and execution test-planning skills with proficiency in Agile methodology, user story validation, sprint planning, team building, and problem solving. Certified Senior Quality Assurance Analyst with a wide range of knowledge with over 15 years’ experience in Software Quality Assurance.

Professional Experience

S&P Global Ratings – New York, NY

2010 - Present

Quality Assurance Lead

Manage quality assurance and testing activities for major S&P Ratings applications in an Agile environment, including:

Supervising on and offshore QA consultants

Partnering with product owners and the business to ensure well-defined functional requirements

Ensuring applications are thoroughly tested and delivered according to specification.

Conducting Test Case reviews and execution to ensure coverage of all scenarios for assigned applications

Performing root cause analysis of defects found in production environment.

Data testing and validation using SQL and Toad for Oracle

Conducting Test automation and script development using HP UFT (Unified Functional Testing)

Conducting project audits to ensure compliance with QA Process

Participation and coordination of production testing for major S&P Ratings application deployments.

Providing showcase to business users of software enhancements and features to be released for production deployment

TIAA-CREF -- New York, NY 2005 to 2010

Sr. Quality Assurance Performance Engineer

Conducted performance testing of J2EE financial web applications using Oracle e-test suite, HP Performance Center, LoadRunner, and VUGen; detection of performance bottlenecks in applications and network infrastructure.

Conducted performance load/stress tests simulating production peak load to measure application performance and scalability.

Documented and analyzed performance test results to validate application readiness and reporting performance metrics to senior management.

Coordinated and participated in production testing for major application deployments.

Designed and implemented improvement process for performance testing standards and best practices.

Thortech Solutions/Edison Media Research & Mitofsky International -- Yorktown Heights, New York 2002 to 2004

Sr. Quality Assurance Engineer

Directed quality assurance and testing activities for the Election Analysis System (EAS), which generated estimates for given elections based on past race statistical data. The system provided 2004 Primaries and General Election estimates and exit poll data for CNN, FOX, HBO, NBC, ABC, and the Associated Press.

Designed and executed test plans and test scripts (manual and automated) for all phases of testing lifecycle, including gathering and identification of test requirements.

Conducted load/performance testing using Microsoft Application Center Test. Testing .NET web forms and GUI automation using QuickTest Professional.

Identified and documented performance and transaction bottlenecks using Microsoft Application Center Test, SQL Query Analyzer, and SQL Profiler. Assisted development team to identify SQL queries that caused performance problems.

Documented and provided QA metrics using TRACKGEAR QA defect management software. Defect tracking and verifying bug fixes for production deployment.

ONMONEY.COM (Ameritrade service) -- Purchase, New York 2000 to 2001

Sr. Quality Assurance Engineer

Managed test team and test planning during system testing lifecycle, including gathering and identification of test requirements.

Created and implemented test plans and test scripts (manual and automated) for all phases of testing lifecycle.

Utilized Rational ClearQuest 7.0 for defect tracking and creating status reports and GUI Automation testing using Empirix e-tester.

Tested and certified bug fixes and software functionality for production deployment.

Provided customer support validating and prioritizing software defects for Onmoney.com and Ameritrade clients.

PROXICOM, Inc., New York, NY 1999 to 2000

Sr. Quality Assurance Engineer

Senior QA Lead on all projects and managed test objectives for Merrill Lynch, Direct Markets, General Electric Company, and eTopps.com.

Designed and implemented quality assurance processes throughout Internet project lifecycles.

Performed testing (PVCS Tracker and Version Manager) for tracking system defects and creating status reports.

Provided user training to demonstrate system compliance with client requirements.

Participated in the delivery phase of test execution by developing test data, designing test scenarios and conditions, calculating expected results, and verifying that both functional and user requirements were met.

IBM Corporation -- Mt. Pleasant, New York 1997 to 1999

Quality Assurance Engineer/Software Configuration Manager

Performed quality assurance, testing, and configuration management duties for IBM Global Services and for testing WSDDM (pronounced “wisdom”), IBM’s internal Project Management Methodology system.

Tested software components for large-scale software project using Rational SQA Robot 6.0

Designed and executed manual and automated software tests for the following areas: GUI/data entry/window management/operating system compatibility/software installation/mouse navigation/macro testing.

Managed Microsoft Visual SourceSafe as administrator; established version control for all source code using Microsoft Visual SourceSafe 6.0; and performed production of CD and testing for deployment and marketing.

Designed and implemented new software build/configuration management process integrating Visual Basic 6.0, Microsoft Visual SourceSafe 6.0, InstallShield 5.5, and customized batch file programs.

Coded and tested large-scale installation programs using InstallShield; managed and created technical documentation involving bug reports and fixes for new software releases.

Built test machines using different configurations for regression and usability testing.

JE Software -- Mount Vernon, New York Jan 1997- August 1997

QA Tester/Technical Support Analyst

Provided technical support for Windows95 applications, including PrintScreen 2.0, Automate Pro'96, and Errorscan 2.0. as well as software testing for all beta versions of new products.

Served as technical writer for future software releases and enhancements and executed troubleshooting hardware problems that conflict with software applications for Windows 95, NT, & 3x.

Skills Summary

Operating Systems: Windows XP, 7,10, Ubuntu/Linux

Databases: Oracle, Microsoft SQL server

Programming Languages & Frameworks: SQL, C++, Java, Visual Basic/VBScript, Microsoft .NET Framework

Software & Testing Tools: TOAD for Oracle, Microsoft Office Suite, Oracle e-test suite (e-tester and e-load); HP Quick Test Professional and LoadRunner; HP Quality Center, Version One (Agile Project Management software)

Internet Browsers: Internet Explorer, Firefox, Chrome

Education

Iona College, Bachelor of Arts, June 1995

University of Phoenix, Master of Science in Computer Information Systems, May 2007

Certifications:

CSQA (Certified Software Quality Analyst); ITIL; Visual C++ Certified (National Computer Science Academy).

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