Manager Customer Service

Ricky Campan

Phone No: 347-***-**** E-mail: r *********@*****.***

Message Service No: 347-***-**** _ 1404 Edwards Avenue Bronx N. Y. 10461 OBJECTIVE:

To obtain a challenging position, utilizing the experience I have developed in the fields of Warehousing and Distribution, which offers growth potential.

HIGHLIGHTS OF QUALIFICATIONS:

● Fully Bilingual: Spanish. Excellent customer service, demonstrated coaching, and motivational experience.

● Team player who interact effectively with co-workers, management and clients alike.

● Experience in inventory control, shipping, receiving and distribution.

● Strong organizational, interpersonal, and communication skills.

● Ability to function in a fast paced environment, multi-task, problem resolution and meeting deadlines.

● Dependable, Reliable, enthusiastic, energetic, and excellent at working in collaboration with others. EXPERIENCE:

2011-Present Borax Paper Products Bronx, NY

Warehouse Manager/Night Operations

Responsibilities- Reports to Director of Operations Maintain customer expectations. Responsible for ensuring the continued efficiency and quality of shipping customer orders at the 100,000 square foot pick/pack distribution center. Directly managed all shipping activities material handling functions and storage of stock. Managed the picking of all production orders in a timely manner. Maintained and enforced company policies to provide security and a safe environment for all personnel. Responsible for the overall performance of the warehouse staff. Maintained production schedules while keeping an active liaison with the warehouse Director, Inventory Manager, Sales, and Customer Service. 2008-2011 Rocket Red Box Bronx, NY

Inventory Manager

Responsible for all inbound product from China. Also ensure all product is reflected in Database (WMS software). Monitor the movement of products to assembly and printing areas for customer orders. Perform daily cycle counts in 3 warehouses. Manage a staff of 6. Utilized Kronos direct (payroll software, As400 (pick, scan and invoice cust orders) 2006-2008 Paper Enterprises Bronx, NY

Warehouse Manager/Night Operations

Responsibilities- Reports to director of Warehouse primary goals to maintain a well-trained workforce to satisfy customer expectations. Responsible for ensuring the continued efficiency and quality of shipping customer orders and inbound replenishment receipts of goods at the 200,000 square foot pick/pack distribution center. Directly managed all receiving activities material handling functions and storage of stock. Managed the picking of all production orders in a timely manner. Maintained and enforced company policies to provide security and a safe environment for all personnel and facility. 2003-2006 Pearl Paint Arts & C raft's, New York, NY Warehouse Manager

Responsible for the development and training of Pearl Paint receiving team. Monitor the receipt of all inventory items to insure it is reflected in the database. Manage quantities of merchandise issue and transfer between branches. Weekly physical cycle counts at the New York warehouse. Communicate with other departments, staff groups and office individuals. 2000-2003 M.Z. Berger Company, Inc, Queens, NY

Shipping/Traffic Manager

As Shipping Manager of a 45-person department, responsible for coordinating all aspects of daily operations for clerical, shipping, and pick pack personnel. Analyze and organize procedures and flow of work for office personnel. Responsible for routing and dispatching major freight carriers.

1997-2000 Loading Dock Supervisor

Directed all off loading of Import shipments from Hong Kong, which includes both, ship and air freights. Monitored the movements of merchandise to the production, shipping and the vault Area Q. C. for the inspection of merchandise. Responsible for loading all outgoing freights to Wal-Mart, K-Mart and all other customers. 1990-1994 Industrial Electronics Corporation, New York, NY Production Supervisor

Supervised machine operation for the manufacture of electronic connectors for computers, Aircraft and ships. 1980-1986 Military Service, Camp Pendleton, CA

Corporal United States Marine Corps

EDUCATION / CERTIFICATION:

2012-2012 Citywide Fire Guard For Impairment Certificate issued by FDNY New York, NY Security Guard Training Certificate : Pre-assignment and On-the-Job Training

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1980-1981 Marine Corps Supply Logistics School, Albany, Georgia Military experience, Received Certificate in Ground and Aviation Supply. Honorable Discharge.

1974-1978 Theodore Roosevelt High School B ronx, New York Received High School Diploma

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