Active Directory Customer Service

EDDIE M. NGUKU – E. ******@*****.*** P. 678-***-****

Professional Summary

Provide field support, project management both on-site and remotely in Microsoft environments including Windows XP,2K7,2K8,2K10 & Ms Office 2K3, 2K7, 2K10 / Microsoft Server 2K2/2K3.

Responsible for supporting hardware, software, smart-phones and tablets

Hold A+, Dell Certification & light Network Administration experience including Active Directory, Cisco Network Switches and Microsoft Exchange.

Professional Experience

Gypsum Express – Savannah, GA (10/15-Current) – Construction/Driver/FieldWork

Collaborate with other field representatives

Perform other duties as needed, solve problems, collocate with dispatch aligning construction materials in a timely manner to customers.

Acquired a (CDL)Commercial Drivers License currently assist transporting construction materials to various hardware stores and construction equipment leasing companies in the SouthEast.

Short Term Missions – Discovering your place to serve - Sudan & Kenya (09/13-07/15)

Volunteered working in a medical clinic and sports ministry outreach.

Trained other missionaries in understanding the local language (Swahili) for translation purposes.

Communicated with a variety of individuals, holding meetings and also utilizing my IT skills to troubleshoot temporary faulty Laptops & PCs, PowerPoint presentation projected clips and conference calling telephone equipment while out in the field.

Built affordable homes with a team, for impoverished families ensuring they had the tools and resources of building pathways out of poverty.

DeKalb Medical – Decatur, Georgia (02/10-04/13) Project Coordinator

Responsible, accountable and main liaison for coordinated management of multiple related IT projects directed within the organization.

Built credibility, established rapport, maintained communication with stakeholders at multiple levels, including those external to the organization.

Applied knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status from the IT department’s perspective and recommend project improvements.

Presented periodic dashboard reports on current and future projects and client issues.

Performed IT Project oversight and coordination of build-outs, department moves, and facility assessments of practice site IT setups in terms of cost control, quality assurance and meeting tight completion deadlines.

Excellent interpersonal skills in communication, client relations and negotiation.

Strong technical background in systems architecture, finding solutions to given problems and emphasizing openness to a changing environment.

Microsoft - Alpharetta, Georgia (07/09-07/09) Consultant

Short term contract troubleshooting and answering candidates for the newly deployed Microsoft Career Search website via email.

OT Services - Marietta, Georgia (01/09-02/09 – 05/09-06/09) Consultant

Installed new VoIP phones in medical offices, Polycom Telephone Series.

Located TN’s, Traced and Jumpered telephone lines using Probe and Buzzer tools.

Troubleshot connectivity issues with LANs, Wireless networks.

Setting up PC’s, laptops, Printers, Access Points on different vlans.

AT&T Wireless/MATRIX Resources - Alpharetta, Georgia (11/08-12/08) Consultant

Provided helpdesk phone support for all the wireless stores nationwide utilizing Remedy as the call tracking tool.

Fixed and repaired store agent PC’s, printers, network and connectivity issues remotely using. Dameware, routing to the appropriate local tech support for hands on when needed.

Deployed and installed software tools for agent Blackberry’s and Iphones.

Prommis Solutions/MATRIX Resources - Alpharetta, Georgia (10/08 – 11/08) Consultant

Completed weekend migration project from some Win2k to WinXP machines, from old Domain to new Domain utilizing ghost software.

Migrated from pda’s, cell phones to Iphones and blackberry’s for executive personnel.

Participated with moves adds and changes, VOIP Avaya phone environment ensuring departments are setup together.

Provided desktop and technical support, repairing pieced pc’s, attaching new dual monitors, setting up new IP schemes for network printers for accountants, attorneys, managers and customer service reps, traveling within 3 branch locations around the Atlanta metro area.

Assisted data center administrator, racking servers and installation for new software deployment within the enterprise.

Performed helpdesk phone support using Remote Desktop and VNC.

Used active directory for password changes, folder permissions and some Exchange migration, utilized Track IT software for the rest of the month until completion of the project.

Acuity Specialty Products, ZEP/MATRIX Resources - Atlanta, Georgia (4/05 - 9/08)

Contract that converted to Permanent

Coordinated moves/adds/changes on option 61 PBX with equipment vendor.

Administered Call Pilot

Moved and Installed new phones, Nortel 3000 Telephone Series.

Located TN’s, Traced and Jumped telephone lines using Probe and Buzzer tools.

Troubleshot connectivity issues with LANs, Wireless networks and VPN using (Cisco Systems)

Setting up Printers, Access Points including PC’s on different vlans with Cisco Security Administrator.

Collaborated with Copier vendor, setting up Copiers in different sections of the business units.

Provide Helpdesk, Desk side & Server support for Executives, Branch and Sales personnel situated all across the country (46 states) including Canada, South America and parts of Europe.

Responsible for Imaging and deploying workstations and laptops at the executive level.

Adding and disabling user accounts within Active Directory, setting up Ms Exchange mailboxes, and on Postini Ms Exchange filtration system, creating server groups and contacts within the Organizational Unit in Active Directory and applying network permissions.

Moving, deleting, archiving mailboxes/databases within mail stores using MS Exchange 2003

Implementing groups and permissions and maintaining shares within Windows Server 2000 & Server 2003.

Helped facilitate the upgrade of the BES Server from v3.6 to v4.1

Adding, troubleshooting and configuring Blackberry’s to the BES Server setting up wireless synchronization for Executives and above and approved users.

Worked with the network team introducing, planning, migrating and deploying Trend Micro Virus software from Norton Symantec.

Awards:

Blue Wave Awards for outstanding performance (Acuity Specialty Products)

Awards of appreciation and dedication to the Organization, Mastering Customer Care (Dekalb Medical)

Technical Summary

MS DOS, IE, Windows 95/98/NT/2K/XP/2K7/2k8/2K10, MS Office 2K3/2K7, Server 2K3/2K8, HP, Compaq, Dell Desktops, Laptops, Servers, Dell Powervault 128T/136T, Server Rack and Stack, Cisco 2500 Series routers and Cisco 10/100 switches, All HP DeskJet, LaserJet Printers and print servers, Veritas Backup Exec, Arcserve. Spotlight, Servers alive, Mail/Webmarshal/Postini. Trend Micro Officescan, Server Protect, Scanmail for MS Exchange, McAfee E-policy Orchestrator, Ethernet- CAT5 - cabling, PC Anywhere.

Training

Southern Polytechnic State University, Computer Engineering, Class of 98

Microsoft XP and Server Security Services

Implementing and supporting Microsoft WinXP/2K7 training course

Management skills for New Managers Training Course

Microsoft Security clinic

Implementing and supporting Trend Micro, Deploying and supporting strategies.

PMI Training Course

Currently pursuing Agile QA testing courses

Certification

A+, Dell, Lenovo

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