Technical Support Management

Nikhil garg

: 949-***-****, : *********@*****.***

Backup consultant

Offering 10 years of expertise

CORE COMPETENCY

A technocrat with over 10 years of experience in VERITAS NetBackup Administration, Backup Exec Administration, Data Domain installation, System Administration, Client Servicing, Consulting and Troubleshooting/Technical Support, SAN/NAS administration.

Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Comprehensive understanding of backup and recovery concepts pertaining to NetBackup and Backup Exec.

Demonstrated capabilities in providing technical support and structuring customized solutions to meet customer’s specific needs. Excellent Relationship Management skills, with the ability to conceive profitable and efficient solutions utilizing technology.

Pivotal in initiating, planning, execution, tracking / monitoring, controlling and completing the project as scheduled and in implementing operational processes for increased efficiency.

In Depth knowledge of NetBackup and experience in implementing the NetBackup solution and architecture as per the client requirement.

2 years Data Center Migration experience along with providing complete solution and implementation for new backup environment.

Solution, Configuration and Implementation for Disaster recovery environment.

In Depth knowledge and hands on experience in installing, troubleshooting EMC Data Domain 880, 890, 990 and NetBackup Appliance 5220 along with Reporting tools OPS center, DPA and NOM.

Expertise in implementation of Database backup using RMAN utility for Oracle servers and Hands on experience on SQL agents based backups.

Expertise in managing NFS/CIFS file shares on Data Domain, Netapp.

Hands on experience in EMC Avamar, Networker.

Expertise in troubleshooting backup issues on Windows, Linux, HP/UX, AIX, Solaris servers.

Experience with job scheduling software like Autosys.

Hands on experience on Day-to-day management of storage environment such as LUN mapping, creating Volumes, scheduling snapshot backups

Good knowledge on server hardware windows server 2010 R2, 2012 R2, Solaris boxes, managing VMs in Vcenter, Vmotion of VMs, Patching.

Have conceptual knowledge on AD and DNS.

PROFESSIONAL EXPERIENCE

Hyundai Autoever America (HAEA) Since June’15

Netbackup Administrator

Location: - Irvine, CA

Provided and implemented new Backup solution as per customer’s specific requirement.

Migrating old complex backup environment to new backup environment.

Daily operations including Archiving of Catalog periodically, troubleshooting of failed jobs, adding new clients, to remove decommissioned servers from backup policy.

Daily operations such as managing NFS/CIFS shares on NETAPP, Assigning LUNS, creating new volumes as per request.

Managing SQL and Oracle Backups through RMAN, managing CIFS and NFS shares on Data domain.

To manage, configure and restore exchange backup through NDMP.

Provided complete Disaster Recovery solution, configured and implemented NetBackup environment on DR site. Configured duplications using AIR.

Provided and implemented solution to continue backup and recovery for the Business critical servers throughout Vmax migration from 20K to 100k.

Configured Data Domains at Data center, replacing Old Data domains.

Installed and configured OPS Center as backup reporting tool.

Installation, configuration of NetBackup clients through scripting on Windows, Linux, Solaris, AIX and HP-Unix platform.

Developed effective ways to monitor backups through reporting using powershell and pearl scripts and OPS center.

Configuration and Planning for disaster recovery site.

TATA CONSULTANCY PVT LTD (TCS) Aug ’11- June’15

IT Analyst

Client: - Allergan, Inc.

Location: - Irvine, CA

June 2014 – June2015

Provided and implemented Backup solution in new Data Center as per customer’s specific requirement.

Performed Catalog migration and configured Master and Media servers in new Data Center.

Provided complete Disaster Recovery solution, configured and implemented NetBackup environment on DR site.

Provided and implemented solution to continue backup and recovery for the Business critical servers throughout Data center migration.

Configured Data Domains at DC location and Remote sites.

Installed and configured OPS Center as backup reporting tool.

Decommissioned Solaris media servers and configured Linux media servers as per Client requirement.

Managing Backup team, responsible for daily backup and recovery operations.

Client :- XL Global services

Location :- Stamford, CT

August 2011 – June 2014

Providing L3 support for the complete infrastructure.

Installation/Configuration/Migration of Master/Media/Clients on NBU 6.x, NBU 7.x on Solaris and windows.

Planning and configuration of infrastructural requirement for Backup environment like Open Storage DXi 8500, SL i500 tape library, Virtual Tape Library (VTL), Volume Pools, Storage Units, Policies, Tape drives, Robot, SLP, Vault Management, Media management, NDMP, Deduplication, flash backup and database backups.

Support backups, troubleshooting and restorations on Netbackup Appliance.

DPA and NetBackup Operations Manager tools for reporting and monitoring NetBackup.

Plan and execute a variety of highly complex assignments associated with managing and controlling Enterprise Backup systems.

Support daily backups, archive processes, data restore processes, and tape management processes

Analyzing system faults, troubleshoot, and run diagnostic tests on backup systems and hardware to detect problems.

Troubleshooting the problems of the servers and finding root cause.

Managing hardening of guest operating systems to maintain security compliance

Applying security updates to guest operating systems with WSUS version 3.0

Working with tools like ILO version 3, Dsview, Remote Anywhere and RDP to access and manage systems remotely.

HBA installation and configuration.

Creating CIFS on NS80 NAS system

Supporting Linux/Unix/Solaris/Windows in an enterprise environment

Worked on Appliance 5220, Tape drives, Tape libraries, Virtual Tape library etc

WIPRO INFOTECH LTD Dec ‘09 – Aug ‘11

Technical Lead –Backup

Client :- Aircel Ltd

Location :- Gurgaon, India

December 2009 – August 2011

Providing L2/L3 support at National Technology center [NTC] – AIRCEL LTD

Installation/Configuration/Migration/Troubleshooting of Master/Media/Clients on NetBackup

Scheduling all types of backup jobs based on clients requirement. Also responsible for Disk-To-Disk, Disk-To-Tape and Disk-To-Disk-To-Tape backup jobs.

Installation and configuration of Database agents as RMAN and SQL

Review and prepare documentation for backup environment, test and installation of software

Worked on different databases SQL, Oracle, Exchange

Installation/Configuration of Exchange 2000/2003 and SQL. Restore for Exchange and SQL with complete DR recovery

Updating Knowledge Base articles for Product Enhancement and solutions.

Support related to backing up data on different storage devices such as Hard Disk Drives, Removable Drives, Tapes (Stand alone and Robotic Libraries), and Storage Area Network (SAN)

Extensive work on tape library MSL 4048, SL 500, SLi500, SL8500, HP series, Quantum series etc.

Worked on various platform Windows/Linux/Unix/Solaris.

Managing Business Continuation Volumes (BCV) for all the production databases at DMX4-4500 and Clarion CX4 960, 480 and 120 storages.

Managing BCV syncing of databases on BCV servers.

Managing Daily, Weekly and Monthly Backup/Media/Offsite Operations

Restoration drill for all types of backup-Database/BCV/RMAN/SQL/Applications in drill environment

Handle SLA & Internal/ External Auditing for Backup Infrastructure

Catalog Images movement, Managing & troubleshooting of catalog backup, Storage Units, Drives, ACSLS server.

Media management and Capacity Planning

TECH-MAHINDRA LTD ` Jan ‘07 - Dec ‘09

Technical Associate

Client :- AT&T

Location :- Noida, India

January 2007 – December 2009

Providing L2 support for the complete infrastructure

Installation and upgrade of Netbackup master, media server and clients.

Configuring and managing Storage Units, backup Policies, catalog backups and images.

Troubleshooting on Backup, Devices and other Netbackup issues

Vaulting and Managing Media

Support daily backups, archive processes, data restore processes, and tape management processes

Troubleshooting backup and hardware issues coordinating with Vendors.

Handling daily meetings with client for activity updates.

Capacity planning, media management and DR activities

Certifications:

Administration of Symantec NetBackup 7.0 for Linux

ITIL V3 basic foundation Certified (Information Technology Infrastructure Library Version 3.0)

Administration of Solaris 10

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