Manager Project

EARLENE H. JONES

Phone: 336-***-****

***********@*****.***

https://www.ncworks.gov/vosnet/resume/resumecontactinfo.aspx?enc=F+7149Ys3KxF3rNHPo1BZiEJe3bxBsluGTaT4nQl/z3k/88rK8BJU2LNzxyEZb50

Abilities

Provide technical assistance to computer system users, both in house and external. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Move and test new software. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Employment Historyhttps://www.ncworks.gov/vosnet/ind/indemphistory.aspx?enc=7KLJFLzSO6Mnu5ROou2xdlsYwlgp/FTl+LIahOaIAs4=

Stylist, Hairdressers, Hairstylists, and Cosmetologists

01/2013 - Current

Great Clips

Clemmons, NC

Great Clips - Stylist 2013-Present Stylist - responsible for cutting hair in fast paced shop. Customer interaction and retail of products. Cash drawer, deposits, weekly reports. Inventory and ordering.

Manager, Hairdressers, Hairstylists, and Cosmetologists

05/2009 - 05/2013

Raffles Salon

Yadkinville, NC

Raffles Salon - Manager - May 2009 - May 2013 As manager was responsible for scheduling, hiring, and termination of 8 person staff. Accountable for cash drawer, deposits, inventory, all office reports.

Data Analyst Level 3, Computer Systems Analysts

11/2001 - 12/2006

Jefferson Pilot

5200 High Point Rd, Greensboro, NC

Scheduling and maintaining PC based and mainframe applications.

Move data from test to production, disaster recovery.

. Project management for team and new applications to be government/Federal compliant.

Used on Endeavor /Serena for source moves and corrected errors within. Converted script to mainframe data. Used and installed CITRIX/mainframe connections to communicate between data centers and home PC's to access mainframe.

Created and taught classes on CA-7 /CA-11 to programmers and testing analysts on my team.

Trouble shooting, abend resolution, report generation, training in other departments, creating and documenting procedures. Implemented Ca Agent server to mainframe into production.Travel to Concord NH for disaster recovery.

Data Analyst, Computer Network Support Specialists

02/1998 - 10/2001

Wachovia Bank

4 1/2 Street, Winston-Salem, NC

●Wrote scripts on FTP servers.

●Scheduling, abend resolution, and source code management.

●Print operations/report generation and database maintenance.

●On call /Help desk responsibility in 24x7 shop.

●Changeman coordinator for all payroll moves.

●Provided support to business unit testers and programmers within integrated testing environment.

●Responsible for movement of data and modifications into test environment, executing batch cycles, ensuring availability of on-line systems, and problem resolution.

●Created and maintained documentation using Microsoft Office tools.

●Developed and implemented web page for ITS team using FrontPage98, added new applications into test environment.

●Wrote and executed jobs using JCL, CA7 & CA11.

●Set up and revised batch flows for new and existing applications using CA-7 and Maestro schedulers.

●Provide ongoing technical support to business units and Systems Development.

●Analyze, detect, and resolve database problems.

●Implement and revise batch schedules on scheduling databases.

●Release testing.

Production Analyst / Project Manager, Computer Systems Analysts

01/1981 - 12/1998

AT&T

Orlando, FL

AT&T Production Analyst / Project Manager Orlando, FL 1981 - 1998 Responsible for payroll, supplying checks for over 300,000 employees. Managed large team for transition from AT&T to Lucent Technologies. Responsible for supporting application programmers and other system users. Scheduled batch and job streams using CA7 and Control M scheduling tools. Moved source code between test and production. Single point of contact and problem resolution for numerous work groups. Trouble shooting and vendor/customer management. Help Desk / Print support 24/7. Build and maintain job flows. Create and publish reports using the Intranet and Microsoft Office.

Certifications

Certification Title

Issuing Organization

Completion Date

Expiration Date

Cosmotolegy

State of North Carolina

11/2008

11/2016

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