Engineer Field Service
Resume:
BRIAN D. BOSWELL
E: *****************@*****.*** • M: 678-***-**** • Dacula, GA 30019
https://www.linkedin.com/in/brian-boswell-2919a762 SENIOR FIELD SERVICE ENGINEER
Meticulous field service engineer with the ability to troubleshoot and repair anything with a schematic diagram. 20 years of experience in Life Sciences and Clinical Diagnostics industries, interacting with all management levels. I tend to think outside the box and believe there is a solution to every problem. Work well on teams as well as individually and bring a positive winning attitude to every endeavor I pursue. PROFESSIONAL EXPERIENCE
HANSEN MEDICAL • Mountain View, CA • 2013 – 2016
Global leader in flexible robotic catheter system for endovascular and cardiac procedures. Customer Support Engineer
Responsibilities include the planning, installation and maintenance of robotic catheter systems in assigned territory. Update technical manuals and integrate data and video with various fluoroscopy systems, 3D mapping, ICE and EKG data systems.
Assisted in numerous product enhancements and updates improving our innovative Robotic Catheter System.
Submitted suggested design change that resulted in a 68% reduction of components replaced due to failure from design.
Additional involvement as technical liaison to Sales Group; saved a system sale through out of the box thinking when a 36” beam was discovered that ran below the length of the OR table. Solution was first of its kind in company history.
Responsible for obtaining service contracts on systems in assigned territory and fill in for clinical engineer when needed. BIO-RAD LABORATORIES • Hercules, CA • 2005 – 2013
Leading provider of instrumentation and consumables to the life science industry. Senior Field Service Engineer
Effectively self-managed a 5 state territory installing and repairing 14 different instruments of varying complexity.
Worked closely with my local sales representative to identify opportunities such as one resulting in a $275,000 sale.
Together with my sales rep we collaborated in getting more Bio-Plex® systems placed at the CDC than any other reseller of this Luminex® manufactured third party instrument that made us the standard for multiplexing Immunoassay systems.
Collaborated closely with Instrument Specialist to make one of our products the standard protocol for specific research that resulted in the sale of 2 units to every State Health Dept. in the US.
Selected for Service Max Super User responsible for implementing and training other Service Engineers on ERP software. NTH DEGREE • Stone Mountain, GA • 1996 – 1999 and 2004 – 2005 Organization that offers trade show services from design, building and setup of booths varying in sizes and complexity. Trade Show Contractor
Returned with employer in 2004 on temporary basis after shoulder surgery once released by my Doctor.
Crew leader responsible for erecting large exhibit booths and was able to finish under budget 100% of jobs led.
Some time constraints on shows required working at odd hours and long shifts and ability to manage a crew, located missing crates and recreate damaged materials requiring an ability to multitask and sometimes make miracles all by a deadline. NIHON KOHDEN AMERICA • Foothills Ranch, CA • 2002 – 2003 Manufacturer of EEG, EKG, MEB, patient monitoring and Sleep Lab monitoring systems. Field Service Engineer
Responsible for installations and repairs of all medical equipment for a 10 state territory in Southeastern US.
Instrumental in a sales rep receiving a $1,600,000 order, the largest single purchase order in company history. MILITARY
U.S. AIR FORCE NATIONAL GUARD • Warner Robbins AFB, GA • 1989 – 1997 Electro-environmental Systems Specialist (E-6)
Responsible for troubleshooting and maintenance of electrical and environmental systems on F-15 and B-1B aircraft.
Awarded the “Georgia Commendation Medal” in July 1994 for outstanding achievement and leadership. Page 2 of 2
Additional experience
HOME DEPOT • Atlanta, GA • 1999 – 2000 Las Vegas, NV • 2000 – 2002 World largest Home Improvement retailer.
Electrical, Plumbing and Garden Sales Associate
Customer Service Hero and film clip broadcast on HDTV December 2000 to every store.
Led department to become the #1 reseller of Honda lawnmowers in the US. ATLANTA MARRIOTT MARQUIS • Atlanta, GA • 1989 – 1996 Largest hotel in Atlanta with 1671 rooms that was also the host hotel for the 1996 Summer Olympic Games. Bellman/ Limo Driver
Founder and Chairman of a charity golf tournament that is now in its 23rd year and has donated over $1,000,000.
Awarded, Sales Associate of the Month for May 1990. EDUCATION
M.C.I.S. Master of Computer Information Systems
PHOENIX UNIVERSITY • Las Vegas, Nevada • 2000 - 2002
Coursework in computer information systems, database management, disaster recovery and networking.
Graduated August 2002, GPA 3.8.
B.B.A. Marketing and Real Estate
GEORGIA STATE UNIVERSITY • Atlanta, Georgia • 1993 - 1998
Awarded the prestigious “Senior Award” in May 1998 for academic achievement and student leadership.
Student Court Justice May 1997 thru Mar 1998, Student Athletic Chairman 1997, Phi Kappa Phi fraternity social chairman 1996.
Graduated March 1998, GPA 3.6.
TECHNICAL SKILLS
Proficient in Microsoft Office Suite: Advanced Excel • Access • Word • PowerPoint • MS Project • Visio • Outlook Proficient in various operating system platforms: Windows • Mac • Linux • Red hat • Ubuntu Proficient in networking technologies: WAN • LAN • VPN • Wi-Fi • Fiber • OSI Layer • Switches and Routers • IP addressing Proficient with most hardware devices and common software platforms: VNC • SQL Server • MS Server platforms. Limited programming in Linux, C++, VB Script, HTML, DOS, PLC, XML, SQL, Salesforce, Service Max. Expert in troubleshooting all PC Hardware, connectivity issues and most electrical devices down to the board level. Sometimes when the issue is not electrical or mechanical, I have expertise in putting a positive spin on fixing customers too! ADDITIONAL EXPERIENCE
Previous work experience with systems using lasers, micro fluidics, servo motors, molecular imaging, electrophoresis, PCR, flow cytometry, ultra-high vacuum chambers, chromatography, mass spec, microplate readers, assay prep, medical robotics, BSL-3 procedures, software debugging and video integration with Siemens, Philips and GE X-Ray systems. Also, interfacing with hospital computer networks, PACS and various image storage platforms and formats and various media connection methods. Fluoroscopy system controls and workflows related to vascular and cath lab procedures. Familiar with vendor credentialing procedures and hospital and laboratory procedures and etiquette. Fast learner, self-motivated with the ability to learn anything needed to be a more valuable employee and add value to the organization by continually improving myself so your investment returns the best ROI possible.
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