Computer Science

Abheyjeet Singh

Email: *******@*****.***

Phone: +1-408-***-****

I am seeking to advance my career as a techno-functional Business Analyst and work for a company where I can unleash my imagination and skills to implement in a corporation that encourages freedom of thought and welcome new ideas. Having worked in tech giants like Apple and Cisco, I have learned to work in a super-agile and confidential domain. I would like to apply my experience and knowledge to work in a productive environment.

Professional Summary:

9 years of rich experience as an IT Business Analyst in the top Corporations in the world

Strong experience working with huge Tech Giants – Apple Inc., Cisco Systems and Infosys Ltd

Exceptional Communication (Verbal and Written), Presentation and Interpersonal Skills

Extensive experience with Salesforce.com CRM, Oracle Applications 11i and R12, iOS and Android Mobile Simulation and applications, E-commerce, Retail, Supply Chain management, mobile device testing and BAT/UAT Testing applications.

Master’s Degree in Computer Science from San Jose, CA

Agile Scrum Master Certified professional along with technical certifications of Salesforce 401 and SCJP.

Understanding of CRM business processes like Lead Management, Order Management, Account Management and Case Management.

Extensive experience in Marketing and Communication area for new Apple product launches.

Hands on experience on Content management tools for web and Email Marketing.

Worked with Direct Marketing emails for Apple B2B and B2C Users.

Hands On experience working in Manufacturing and Supply Chain Management domain for Cisco systems.

Expertise in maintaining the Functional areas of Salesforce, Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Have fair knowledge in Oracle applications in Order Management (OM) and Order creation (OC) domain.

Experience in Software Quality Assurance testing life cycle & experience in Functional Testing, Business Testing and Operational Testing in E-commerce area.

Worked on Medical accessibility solutions like VoiceOver, Color Contrast Analysis for Web portals

Performed data imports/exports for custom objects in Salesforce.com.

Good understanding of Defect tracking, Customer support applications and services.

Worked on Quality management with ISO 9001 standards compliance.

Have good knowledge about Cloud CPQ tools like Apptus, Docusign and Jira.

Well versed with Global Financial tools like CUBE, Trade Collaborator, Virtual Trader, Integration Point instances of Oracle E-business Suite.

Good understanding of Technical trends, architectures, self-learner and motivated to stay on top of latest technology, new software and products.

Excellent communication skills.

Technical Skills:

Methodologies

Agile/Scrum, Water-Scrum methodology

CRM Tools

Oracle EBS 11i and R12, Salesforce.com, ServiceMax, Jira, Docusign, Tableau

Test Management Tools

Quest Toad 10.5, HP QC 9.2/Test Director, Bugzilla, Jira,

Operating Systems

Mac OSX, Windows, iOS, Android, Windows mobile

Documentation Tools

MS Office, MS Excel, MS Visio Pro, Pages, Keynotes

SDLC

UML, Use cases and Use case diagrams,Class/ State diagrams, Entity Relationship Diagrams

Professional Experience:

Apple Inc. Aug 13 – Present

Location: Sunnyvale, CA

Role: Business Analyst CMS/QA – Interactive/Marcom /Retail

Responsibilities:

•Gathered requirements from stakeholders and converted them into Business requirement document.

•Closely worked with MARCOM (Marketing Communication) team in their Business processes for product launch.

•Created profiles, validation rules and developed apps for SmartSign environment.

•Worked on Web CMS (Content Management System) for Apple in-house tools.

•Working on Denali – a CMS web content tool for different geos and regions.

•Worked on Salesforce platform to track B2B feedbacks for Apple products.

•Worked on Apple Hour of Code which is learning management system program with Code.org

•Created Radar tickets to provide services to the vendors on Salesforce.com org.

•Worked with web designers to design page layouts for product launch updates for MARCOM.

•Use different tools like Kaleidoscope for querying changes in code for web content for Apple.com web

•Worked with Analytics parts of the web data using Charles and Omniture debugger.

•Worked on the VoiceOver tools to ensure accessibility features in mobile and Desktop devices.

•Worked with Apple iLearn app for security training with mobile iOS interface learning.

•Documented AS-IS Business processes of Apple iStore Sales and Marketing functionality followed so far.

•Worked in Retail sector for authentication and validation fixes in existing Apple iStore functionality.

•Documented and shared the requirements with development team for further portal implementation.

•Worked on highly confidential projects keeping the secrecy and sensitivity intact.

•Worked on Cross Knowledge learning suite content customization and trainings broadcast program under concierge for iStore Geniuses and Apple MARCOM group.

•Designed, suggested and documented changes in Apple.com website UI.

•Performed UAT for Apple iStore Concierge system functionality enhancements.

•Involved in generating daily status reports for Business.

CISCO Systems Aug11 – July 13

Location: San Jose, CA

Role: Oracle EBS Business Analyst/ UAT Lead

Responsibilities:

Transformed business requirements into technical specification.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API.

Interacted with various business user groups for gathering the requirements for CRM implementation.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.

Created custom reports and dashboards in.Salesforce.com

Managed Salesforce.com org to support internal and remote users.

Closely worked with Business while execution of Business Testing for entire program.

Worked with multiple tracks like OM, OC, SCM, SFDC for Global Tax and Customs.

Performed BAT/UAT Coordination for C3 Transformation program.

Worked intensively with IT to find, solve issues and close Business impacting issues.

Provided support to Biz teams and escalated issues at program level.

Managed, Documented and controlled all the Test Cases, test scripts and test results using QC and also in a status update report using MS Excel.

Scheduled, and conducted sessions and Trained business testers on Oracle R12 instances.

Conducted DSR status calls for update on testing execution from various tracks.

Coordinated with several track PMs and Biz leads for execution status.

Handled 7 projects at a time for whole quarterly release.

Revways June 10 –July 11

Location: Fremont, CA

Role: Business Systems Analyst

Responsibilities:

Closely worked Intern volunteer with SalesForce.com consultants while implementing the solutions for the needs of organization.

Documented and shared the requirements with SalesForce.com consultants for further implementation.

Worked on Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-language support.

Designed and developed workflow rules, validation rules, formulas, and customizations with in sales force.

Created profiles and implemented Object level, field-level and record-level security.

Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and campaign management.

Created email templates and inbound emails using Visual force for the clients and customers.

Implemented various Custom Reports and deployed them for different business user levels.

Employer: Hagasa Solutions, India Jul 09 to Nov 09

Role: IT Business Analyst

Responsibilities:

Gathered information from BRDs.

Reviewed Business requirements and FSDs, IT Design documents and prepared Test Plans for all assigned project releases.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Designed and developed workflow rules, validation rules, formulas, and customizations with in sales force.

Created profiles and implemented Object level, field-level and record-level security.

Implemented various Custom Reports and deployed them for different business user levels.

Employer: Padam InfoTech, India Jul 08 to Jun 09

Role: IT Analyst

Responsibilities:

Worked in Functional testing, Performance testing, UI testing and Web application testing.

Worked as a BAT Tester for execution and upload of BAT Test cases.

Documented and shared the requirements with consultants for further implementation.

Designed, developed and deployed Test Case Scenarios to Quality Centre.

Interacted with Project Managers and other Tech Leads for Requirements.

EDUCATION:

Bachelors of Technology (Electronics and Communication), India.

Master’s of Science (Computer Science), San Jose (CA), USA

CERTIFICATIONS:

Certified Scrum Master Cert ID: 411555

SalesForce.com Dev 401 Certified – License # 1824655

Sun Microsystems certified Java professional (SCJP)

References: Available upon request.

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