Customer Service Supply Chain
Resume:
Mike Forsyth
Vernon BC, V1B 4A1
February 6th, 2016
RE: Junior Business Analyst
As a 4th year Marketing and Supply Chain management student at the University of Lethbridge, I know my diverse skills, unique life experiences, knowledge and drive will make me an asset to the city of Calgary team. By being blessed enough to have the opportunity to play at an elite level of ice hockey my whole life combined with moving away from home to live on my own at 16 years of age has provided me valuable life skills and tools such as discipline, time management, priority setting and the ability to take care of myself that sets me apart from others. Continuing with that into becoming a student athlete I learned very quickly how much effort goes into getting the results I wanted both academically and on the ice. Balancing my hockey schedule with weekly travel that resulted in missing school and 5 classes was no easy feat. The experience has made me a stronger individual in that I feel am able to take on any type of challenge and succeed with hard work. Through my most recent summer internship at SCP Distributors in Kelowna BC, I learned about the supply and distribution business and gained intangible assets in the process like dealing with vendors and coordinating product negotiations while also working closely with the operations and sales managers to learn the finer details of working in a supply chain environment. My positon required a high level of technicality and precision in relation to placing orders from manufacturers and delivering proper quantity of products to our clients.
With most of my immediate family all being heavily involved in the oil/gas and energy sector I have grown to want to pursue that career path as well. I may not have the most experience in this field but I am willing to dedicate myself to learn as much as I can to be the best employee I can if granted this opportunity. I am confident that with my diverse skill set I would be a compliment not only towards this position but to the city of Calgary as a whole. I thank you for your consideration and look forward to discussing the position further.
Sincerely
Mike Forsyth
Mike Forsyth
1438 Phoenix Ridge Lane 403-***-****
Vernon, British Columbia, V1B-4A1 Email: ********@*****.**
SKILLS & QUALIFICATIONS
Analytical – Proficient in various computer systems such as Prelude and ADS from my experience obtained at SCP Distributors. Also highly competent with Microsoft Excel, Outlook and PowerPoint.
Leadership/Relationship – Team player; throughout my career as a hockey player I was chosen as team captain by my peers and coaching staff for every team growing up until my Junior ranks. I was then named team captain in my final year of junior hockey for the Grand Prairie Storm as a credit to my experience, strong personality and dependability on and off the ice. Through attending university, I have gained experience in working with team members in various classes and I am always attempting to establish myself as a leader.
Strong Work Ethic – Demonstrated through playing 8 years of high level hockey in various leagues such as the Alberta Junior Hockey League (2 years), Western Hockey League (3 years) and the Canadian Interuniversity Sport League (3 years), I was able to maintain status as a student athlete while attending university and high school. I excelled in the marketing management internship last summer for SCP distributors and was offered a position if I were to return to BC for the summer of 2017.
EDUCATION
Bachelor of Management (Major in Marketing, Minor in Supply chain MGT)
University of Lethbridge, Lethbridge AB In progress: 2013 - 2018
High school Diploma Completed: June 2007
Bowness High school, Calgary AB
WORK EXPERIENCE
The Players Bench – Sales September 2016 – Present
Lethbridge, Alberta.
Responsible for handling day to day sales operations.
Providing excellent customer experiences and assistance with product requests they may have.
Receiving and stocking new product that arrives at the store, conducting inventory cycle counts and keeping the counts up to date.
SCP Distributors (Pool Corp) – SCM/Marketing MGT Intern May 2016 – August 2016
Kelowna, BC.
Inventory Management: Learned location strategy/procedures and the use of radio frequency guns in relation to the inventory functions.
Distributor Operations/Product Training: Received/stored product in assigned locations and delivered product to customers. Pulled orders from inventory and transferred them between corresponding branches Canada wide.
Operations Manager Functions: Performed cycle counts in the warehouse and compared numbers within the computer system to ensure they were accurate. Became familiar with the B2B website our customers used to order products and assisted in preparing outbound UPS shipments.
Customer Service Representative/Product Management: Searched parts in PoolCorp and manufacturer catalogs and learned how to order products from our suppliers. Learned the Prelude inventory system/ADS shortcuts to provide customers with stock check and pricing options.
Administrative & Management Procedures: Assisted with accounts receivable and accounts payable duties. Prepared and mailed daily invoices along with filing pertinent paperwork.
Inside Sales: Provided follow ups with customers and the functionality/reliability of their products. I fostered strong B2C relationships to ensure return business.
Cowboys Nightclub and Casino – Marketing and Promotions Apprentice May 2015 – August 2015
Calgary, Alberta.
Worked closely with a team of other marketing students to create special events for Cowboys Calgary to host. I had the job of reaching out to companies in hope of receiving sponsorship for cash prizes and or unique promotions. During the Calgary Stampede we were delegated to promote our concert, VIP and ticket packages to corporate companies, this involved contacting them via email or by telephone and then following up with a face to face meeting to discuss options for our packages offered. This position required punctuality, an outgoing personality and confidence in presenting to an audience.
VOLUNTEER EXPERIENCE
Junior Pronghorns, skate with minor hockey athletes. 2012 – 2013
Operation Red Nose (Provide free taxi service to people in and around Lethbridge area) 2012-2013
Victoria B.C. School Board – Elementary Schools – Voluntary reading 2011 – 2012
Victoria B.C. General Hospital – Voluntary visits to children’s ward and reading 2011 - 2012
Meals on Wheels, Chilliwack, 2010 - 2011
Family Place, Chilliwack, 2010 - 2011
Books with Bruins, 2010 - 2011
British Columbia SPCA, Chilliwack, 2010 – 2011
EXTRA CURRICULAR
Avid CrossFit athlete for the last 8 years
Optimum Performance Training
(Calgary, Alberta)
Crossfit North Okanagan
(Vernon, BC)
Crossfit Framework (Current)
(Lethbridge, Alberta)
University of Lethbridge Men’s Hockey Team – CIS Sept 2013 – March 2016
Grand Prairie Storm – Alberta Junior Hockey League
(Grand Prairie, Alberta) September 2012 – April 2013
Recipient of team’s “Top Two-Way Forward” award
Voted team captain by teammates and coaching staff
Victoria Royals – Western Hockey League August 2011 – April 2012
(Victoria, BC)
Recipient of the “Unsung Hero Award” Voted on by staff and teammates.
Chilliwack Bruins – Western Hockey League August 2009 – April 2011
(Chilliwack, BC)
Camrose Kodiaks- Alberta Junior Hockey League August 2008 – April 2009
(Camrose, Alberta)
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