Customer Service Technician
Resume:
Leodegaria Erica Martinez
***** **** ******* ***** ****, TX. 77449
*****************@*****.***
Career Objective:
I am seeking a position in a fast-paced company that will allow me to work with other people and provide opportunities for additional learning and training. I am ready and willing to increase my knowledge, improve my skills, and provide potential for advancement. I will provide friendly, honest, and well performed services to patients.
Experience:
Phlebotomy Externship 0ctober 2016 – October 2016
UIC-University Health Service 835 S. Wolcott Ave. Rm E 144 Chicago IL. 60612
Performed venipuncture to obtain a blood sample for laboratory testing
Obtain and verify patient information prior to drawing blood
Check and stock laboratory supplies
Label and secure all specimens for transport to testing area
Collect urine drug screen specimen
Complied with OSHA/HIPAA regulations to assure patient to confidentiality Experience:
General Labor June 2013 – December 2013
Axcess Bolingbrook IL
Securely packaged items for achievement into boxes, crates, or within shrink-wrapped palates
Inspect on merchandise for damage
Followed all safety rules and regulations
Reported safety hazardous and equipment issues immediately to management Experience:
Assistant to line leader August 2007 - March 2008
Strive Minooka IL
Supervise workers in the production line
Training staff
Working within a delivery, production and output schedule
Scheduling orders effectively
Supervising the management of the team to include time and attendance Experience:
Customer Service/Cashier June 2002 – July 2007
Los Comales 3141 W. 26th St. Chicago Il 60623
Maximized profit by suggesting complimentary items to customers
Answer telephone calls when needed
Displayed enthusiasm and knowledge about the restaurant’s menu and products
Maintained high standard of customer service during high volume, fast pace operations Education & Credentials
Phlebotomy Technician certificate 2016
National Latino Education Institute 2011 W, Pershing Rd. Chicago IL 60609 Phlebotomy Technician (NCPT) Certified
Certified in Basic Life Support (BLS)
General Classes 2006
Harold Washington College 30 E. Lake St. Chicago IL 60601 High school Diploma 2003
Farragut Career Academy 2345 S. Christiana Ave. Chicago IL 60623 Skills
Fast learner
Highly dependable
Software, MS word, Excel, Power Point
Bilingual, fluent in Spanish and English
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