Customer Service Manager

Jesse Nunez

***********@*****.*** Mobile: 718-***-****

EXPERIENCE:

Hallmark Aviation

Supervisor/Issuing Officer (Queens, NY) July 2012 – October 2016

• Check in guests for WestJet Airlines (including issuing bag tags & boarding passes)

• Lead all Guest to Gates for their flights including printing out manifest for flight attendants and

• pilots, issuing baggage for ramp crew, handling jet bridge)

• Operate Jet bridge for Aircraft, Train new and current agents on Customer Service, Baggage, Schedule policies

• Coordinate all local communications regarding guest movement (guests and baggage) requirements resulting from IROP guest recovery plans

• Monitor all arrival and departures of their airport to identify any local guest connection issues up or down line, including code-share and interline guests

• Coordinate local hotel accommodations and or ground transportation as requested by GSol

• Coordinate & communicate with partner airlines regarding baggage movement Act as the technical expert regarding specific partner airline agreements, including (but not limited to) ticketing, baggage, flight schedules, and special guest handling AND including current CSA

The Vitamin Shoppe

Assistant Store Manager (New York, NY) March 2009 – June 2012

• Assistants Store Manager to develop a team of Sales Associates and establish goals through training and development, maintained effective communication and partners with Store Manager/ Customer Service District & Regional Manager.

• Lead, Managed and Supported Store Manager in managing the operational, promotional and visual merchandise standards ensuring The Vitamin Shoppe Brand

Alianza Dominicana (Center of Employment, Training & Education)

Tutor/Office Clerk (New York, NY) July 2004 – June 2008

• Assisted all summer youth employers with employment and payroll, medicare, immigration

• Operated telephone calls, recorded messages and forward phone calls

• Compile and inputted documents from Summer youth, Medicare and government forms

Northern Manhattan Coalition for Immigrant Rights

• Operated telephone calls and recorded messages to approximately 6 people

• Instituted voter registration to the general public and collected data for excel input

• Communicated with the general public on local important issues.

EDUCATION:

Brooklyn College 2009

City College of New York, Expected Graduation 2018

SKILLS:

• Fluent in English & Spanish

• Customer Service oriented

• PC/Mac Proficient, Microsoft Word Office

• Self-Starter, Detail Oriented, Quick and Efficient Learner

• MS Office for Windows X/P 2003, Access, Excel, PowerPoint, Word, & Outlook, Sabre (Westjet)

• Nutrition Certification, from the Vitamin Shoppe Franchise

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