Technical Support Desktop

Location:

Posted:

February 06, 2017

ANTHONY BADALAMENTI

** ******* ***** • Brooklyn, NY 11235 • 718-***-**** • *******************@*****.***

EXPERIENCE

Essential - Systems Analyst/Tech 3, June 2011 to present

NSS - Systems Analyst/Tech 3, June 2010 to June 2011

Northrop Grumman - Systems Analyst, February 2005 to June 2010

• Provide desktop support in person and remote at Verizon (25 sites, 1000+ users)

• Administer all desktop-related functions including hardware and software set-up and configuration

• Install, upgrade, configure, diagnose and repair computer systems and network components

• Provide technical support for sound cards, video cards, network cards, hard drives, and other hardware

• Handle break/fix support with multiple PC manufacturers

• Reimage desktops and laptops using ISYS

• Perform OS upgrades and domain migration

• Manage site-wide hardware rollouts

• Part of Advisory team providing supervision and training to all Tech 1 and 2 analysts

MCI/WorldCom – Systems Analyst, July 2000 to present

• Provided desktop support in person and remotely (6 sites, 300+ users)

• Administered all desktop-related functions including hardware and software set-up and configuration

• Diagnosed, installed, upgraded, configured, and repaired computer systems and network components

• Provided technical support for sound cards, video cards, network cards, hard drives, and other hardware

• Handled break/fix support with multiple PC manufacturers

• Reimaged desktops and laptops using Ghost and CCM

• Managed site-wide hardware rollouts

• Responsible for reporting weekly progress to upper management

SOFTWARE/SKILLS

• Windows 7/8/10

• Microsoft Office 2007/2010/2013

• Support and maintain desktops and laptops

• Installation and configuration of hard drives, video cards, soundcards, NICs, motherboards, memory, and peripherals

• Setup, configuration, and maintenance of printers (network and local)

• Setup and maintenance of CAT 5 cable, hubs, and patch panels

• Install and maintain tape backups

• Speak, read, and write fluent Italian

• Speak fluent Spanish

Certifications

• A+

• Dell

• HP