Customer Service Representative

DEBORAH NEAL-MATHEWS

***** ************ **., *********, ** 28278, 980-***-****, **********@*******.***

SECURE POSITION AS A CUSTOMER SERVICE REPRESENTATIVE

SKILLS PROFILE

-Thirty years of extensive Customer Service experience via phone and face to face.

-Intermediate knowledge of Microsoft Word, Excel and PowerPoint.

-Seven years secretarial experience

-Five years experience as a Passport Acceptance Clerk

-Five years experience as a teacher’s assistant

Employment History

Customer Service Representative-GoHealth October 3, 2016 to Present

1000 Louis Rose Pl., Charlotte, NC 28262

Answer incoming phone calls from customers wishing to change Health insurance providers

-Screen incoming callers by inputting certain data into computer

-Make outbound calls to customers who requested information on the internet

Customer Service Representative-Convergys February 2013-April 2013

Charlotte, NC 28262

Answer telephone calls for OnStar

-Supply customers with turn by turn driving directions when necessary

-Unlock cars for customers when necessary and provide emergency roadside assistance

-Accept payments from customers via credit cards

-Locate various venues, restaurants, hotels and service stations for customer

Address Management Systems Specialist, US Postal Service

October 2005-June 2011

Charlotte, NC 28228

-Input and maintained assigned territory in support of national address data information system with 99% accuracy.

-Maintained assigned carrier route delivery line of travel submissions with 100% accuracy.

-Trained Carriers, Supervisors, Managers and Postmasters on the proper methods used to submit data for submission of changes for regular submissions and route adjustments.

-Answered and resolved internal and external address inquiries.

General Clerk, US Postal Service

December 2000-October 2005

Charlotte, NC 28228

-Prepared morning production reports for morning management meetings.

-Prepared all outgoing and internal correspondence; submitted time reports for management personnel.

-Answered incoming lines for absent personnel and maintained message log.

-Maintained chronological suspense file to insure all critical responses were met.

Passport Acceptance Clerk, Carmel Post Office

December1995-December 2000

Charlotte, NC 28226

-Verified application, validity of birth certificate, identification and correct monies were submitted.

-Submitted all regular applications and monies daily via Express Mail, and prepared expedited applications.

-Resolved any problems that occurred from any previous applicants.

-Reported any suspected fraud to correct authorities.

ACTIVITIES

-Member, Mentor and Officer, Friendship Toastmasters, Charlotte NC

-Registered Volunteer, Charlotte Mecklenburg School System

REFERENCES

Barbara Parker - Former co-worker – 910-***-**** Mary Spencer – Former co-worker – 704-***-****

Joey Anderson – Fellow Toastmaster – 704-***-**** https://www.linkedin.com/in/deborah-mathews-bs-acs-alb

Contact this candidate