Customer Service Engineer
Resume:
John Williams
Conyers, GA 30012-2919
********@*********.***
Objective
To obtain gainful employment with a technology sector company with growth potential
Summary
I have more than twenty five years in the telecommunications industry concentrating on electronic key systems and PBX’s of different sizes.
Attributes
Good technical skills, very detailed oriented, strong interpersonal skills, able to work well with others,
Experience
Van Ran Communications Inc. August 2010 to Present
Contractor for installations and repair of voice and data wiring
ATT Partner telephone systems. Moves adds and changes on Avaya telephone systems on an as needed basis in the Atlanta area
.
Contract /freelance Install & Repair
March 2009 to January 2010
Telecom install and repair Zare Inc. Contractor for Granite Telecommunications.
Travel to various companies in the Atlanta area for service related work.
Edge Technology Resources On site Technician Electrolux Corporate NA.
October 2008 to March 2009
Performed moves, adds, and changes on Avaya S8700 at the corporate location and various out sites. Worked with outside vendors to resolve issues at other Electrolux locations throughout the country.
Northstar Communication Group Inc. December 2007 to April 2008
Perform Installs of Data networks for Regal Cinemas as a relocation process, duties include the installation of CAT-5 wiring at all workstation presently in use back to new data cabinet with the use of Cisco 1224 & 1554 switches combined with a Cisco 723 Router.
Presbyterian Hospital/ Ensource Inc. Charlotte, NC Oct 2006 to April 2007
Sr. Field Engineer / Technical Support
Responsible for Maintenance and repair of Intecom S-80 and trunking interface such as PRI’s Copper lines and Tie lines to other sites. I also provide technical assistance to the staff on site. Certified on S80 Intecom PBX
Sarasota Memorial Hospital / Ensource Inc. Sarasota Fl June 2006 to October 2006
Sr. Field Engineer
Responsible for maintenance and repair of Intecom Point Span PBX, and Digital Sound 2110 voicemail system, maintaining, troubleshooting all programming on systems such as ACD Auto attendants. Maintained trunking (T1’s/PRI’s) Worked with Avaya voice over IP systems, S8710/G350, Avaya one-x. Certified on Intecom E-14/E-3, ISDN digital trunking and Callwise system.
Dekalb Medical Center / Ensource Inc. Decatur GA March 1997 to May 2006
Sr. Field engineer/ lead technician
Responsible for maintenance and repair of Intecom S-80 E3 and E14 PBX’s as well as Digital Sound 1110 Voicemail system, maintained all interfaces to other vendor equipment, Spectra-link wireless telephone system, Composer nurse call system.
Maintained T1’s and various trunks that interface with the PBX.
Contact this candidate