Manager Customer Service, Production Supervisor, Production Management

Jerome R. Christensen

Beach Park, Illinois ***** • *********@***.*** • 224-***-**** • LinkedIn

Production Manager

Highly skilled and dynamic production, operations, and warehouse professional with the demonstrated capacity to provide senior-level leadership, production expertise, and project oversight.

Key Qualifications

• Expertise in planning and organizing production schedules, assessing project timelines and feasibility, and resource requirements; talents in estimating, negotiating, and verifying budgets and timescales.

• Advanced skills in determining quality control standards and overseeing production processes while collaborating with clients and managers to meet production schedules and requirements.

• Well-versed in liaising with buyers, marketing teams, and sales staff, and in training and supervising the work of junior staff members; inspirational leader and mentor.

• Adept at selecting, ordering, and purchasing materials and well-versed in organizing the repair and routine maintenance of production equipment to meet optimal uptime needs.

• Proficient in Microsoft Office Suite.

Professional Experience

Matthews Fan Company/WPT Design – Libertyville, Illinois

General Manager, 2002 to September 2016

Oversee the importation/shipping of wall and ceiling fans from Brazil and China warehouses; coordinate all logistics. Within the warehouse, manage team responsible for inspecting fan units, completing final assemblies, testing, and filling orders received from more than 300 showrooms within the United States. Manage final assembly, testing, and shipping of residential and commercial light fixtures made using custom-made glass through WPT Design. Design/implement production procedures; research, and design products. Track/monitor inventories and manage shipping/receiving. Ensure optimum levels of customer service; receive/process new orders.

Selected Contributions:

• Complete global and national travel to multiple customers to directly address issues, including: Dallas to train showroom personnel and product installers; China to meet with production personnel to discuss product development, design, and refinement; and to San Diego and Las Vegas to assembly product displays for tradeshows.

• Instrumental in growing the company from two employees, to status as an international supplier of both ceiling fans and light fixtures.

• Secured contracts from corporations including Disney, PNC, Smithfield Restaurants, Hot Topics Clothing, and United States military organizations.

• Tasked with employee hiring, training, and dismissals; personal placement, and scheduling.

Additional experience gained as Production Area Manager with Emco Chemical Distributors; Building Maintenance with Kenosha Municipal Building; Accident Investigator with Fortis-Assurant Health; and Building Maintenance with Union Grove Grade School.

Educational Background

Paralegal Program, Carthage College, Kenosha, Wisconsin

Associate of Science, Police Science, Gateway College, Kenosha/Racine, Wisconsin

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