Scott Rutherford
Auburn, WA. *****
253-***-**** / **********.*****@*****.***
Professional Summary:
I am seeking to build a long-term career in the IT field with opportunities for growth. I grew up with computers in my home before the internet was common making me very comfortable with technology. I have experience working help desks, setting up computer systems, installing software and trouble-shooting problems with equipment. I am currently enrolled online with Brigham Young University Idaho where I am working towards a Bachelors degree in Computer Science.
IT Technical Support:
Customer Support, troubleshooting and technical experience as follows:
Customer Support Tracking Systems Communication
Professional Microsoft Office Attention to detail
Team Oriented Mac, Windows & Linux Documentation
Friendly Equipment prep Organizational skills
Troubleshooting Testing Active Listening
Flexible Problem Solving Training
Wrote and implemented a tracking system for a small start up company increasing efficiency of finding products for shipping from an average of 2-5 minutes per item to less than 30 seconds per item.
Automated a tracking filter that saved a small start up over $500 the first use.
Worked my way from an entry level position to senior then management position in a small shipping department before training in other departments to better support the company I was with.
Have taught and trained in one-on-one and larger group settings covering technical and professional topics ranging from computer programming to life insurance regulations leading to a student/employee certification.
Experience (nearly all gaps below involve a return to schooling)
Job Title Company Location From To
Shipping Manager UpTeKK Pacific, WA Apr 2013 Mar 2016
Data Entry Specialist Law Dawgs Seattle, WA Nov 2010 Jan 2011
Technical Setup and Support TSG Events Renton, WA Jul 2010 Jul 2010
Java Programmer (intern) Areva T&D Redmond, WA Jun 2009 Nov 2009
Data Entry Specialist Account Temps Seattle, WA Sep 2008 Jan 2009
Help Desk Consultant Highline C. C. Des Moines, WA Aug 2006 Mar 2008
Collections Agent ER Solutions Renton, WA Jul 2005 Mar 2006
Education
School Location Field of Study Enrolled
Thomas Jefferson H.S. Federal Way, WA General Studies Class of ‘98
Highline C. C. Des Moines, WA Computer Science ‘06 - ‘10 (part time)
BYU-Idaho Online online classes Computer Science currently attending
Awards (Highline Community College)
Outstanding performance in Computer Science
Vice President's List: High Scholastic Achievement