Customer Service High School

Michael Eric Colburn Jr.

*** ** **** ***#**** Conroe, Tx 77384

Cell Phone: 832-***-**** /E-mail **-*******@*****.***

Summary

** ***** ** *********** ******* skilled in %110 guest satisfaction, proficient in accurate order taking, cash handling, food preparation, closing duties and team member training. 3 years experience as a Finished Beer Specialist or "Draught Tech", thorough knowledge of beer styles and history and the brewing process. Excellent inventory and organizational skills. TABC certified.

Highlights

Engaging personality

Excellent multi-tasker

Culinary knowledge

Extensive beer and wine knowledge

Great Sense of humor

Diligent and hard working

Community orientated

Delivers exceptional customer service

Conversant in Spanish

Food and beverage handling expert

Reliable and punctual

Team player

Neat, clean and professional appearance

Exceptional Math and language skills

Professional Experience

Bj’s Restaurant and Brewery

Server

Oct 2010 to present

Promptly accurately serve all food courses and alcoholic beverages to guests. Helping guests with placing orders in an informative and helpful fashion. Accepting payment from customers and made change as necessary. Training co-workers. Try to limit problems and liability related to customers' excessive drinking. Checking identification to ensure that they met minimum age requirements to drink. Checking the quantity and quality of food and drinks. Cleaned and maintain the beverage areas, coolers and dining room floor. I am also responsible for the craft beer line cleaning weekly and root beer preparation. Cleaning the walk-in beer cooler, organizing wine and bottled craft beers.

Experience Cont.

Ochs’ Construction

Apprentice Plumber

September 2002 to August 2013

Installed water heaters all over the Woodlands and Houston area as far as Willis,Kingwood and Katy area as well. Remodeled Bathrooms including toilets, vanities, showers, bath tubs, cabinets, kitchens and installed sewage ejectors. Handled heavy machinery such as jackhammers and chainsaws. Entry level experience Roofing. Experienced at fencing during the hurricane seasons to help the community. Experience at climbing in tight spaces running water and gas lines through attics and base floors. Completed all repairs and maintenance work to company standards. Planned work and determined appropriate tools and equipment. Processed work orders and prioritized jobs. Counted and verified orders picked to ensure accuracy. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.

Education

High School Diploma, 2003

Science and Math was major area of study

The Woodlands High School – The Woodlands, TX, United States

3.4% GPA

Specialized in Astronomy, Chemistry and Math

Accomplishments

Enrolled and completed Brew Mastery Program At Bjs Restaurant Brewery Inc.

Have built and maintained guest relationships in our community.

Crossed trained in Kitchen, Service floor, and bar area.

Recognized by peers and management for going above and beyond normal job functions.

Prepared and maintained Bjs Root Beer for the past 4 years.

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