Anshiree Martin

***** ***** **.

Redford, Michigan 48239

313-***-****

acyngh@r.postjobfree.com

Objective

Seeking a challenging, Customer Service position to plan, create, develop and motivate employees to achieve their maximum potential. Work Experience

Comcast Cable, Sterling Hts., Mi.

Retention Customer Service Dept.

04/ 2013 - 10/ 2014

.Customer service, billing, data entry, sales, negotiating, inbound and outbound calles, faxing, mail process, and payments. Health Alliance Plan, Detroit, MI.

Client Services Dept.

11/2011 Current

. Customer service, insurance claims, data entry, inbound and outbound call center, and mail orders.

St. James Leasing, Romulus, MI.

MAINTENANCE

07/2011 11/2011

. Maintained warehouse. Maintained office building. Hilo driver. Mastronardi Produce, Livonia, MI.

PRODUCTION

03/2011 07/2011

. Production lines, maintenance on machinery, line lead on produce count line. Minacs Marketing Solutions, Farmington Hills, MI.

11/2010 03/2011

. Customer service, billing, mailing, inbound outbound phone contacts and data entry. RRM INC., PONTIAC, MI.

MAINTENANCE

3/2010 -11/2010

. Maintained senior apartment building. Maintained Dodge dealership. Maintained Chrysler dealership.

Full Time Customer Service Collector

8/2002 - 9/2008 Credit Acceptance Corp., SOUTHFIELD, MI

§ Responsible to counsel customers for up-to-date payment arrangements on all incoming and outgoing phone contacts. By applying communication, negotiation, customer service, skip tracing and collection skills. Customer Service Representative

8/1999 - 5/2002 D.T.E. Energy, Southfield, MI

§ Customer service, billing, data entry, and budgeting, all accounts. Receptionist

12/1998 - 11/1999 City Transfer, Plymouth, Mi.

§ Batch file purchase orders and invoices, Switchboard operations, data entry, customer service, shipping and receiving documents, faxing, filing and typing. Sales Mgr.

11/1998 - 9/1999 TOTAL PETROLEUM Oak Park, Mi.

§ Customer service, cashier, record keeping, typing and maintained customer credit card and accounts. Product display coordinator.

Head Claims Collector

10/1996 - 11/1997 A.C.A., Oak Park, Mi.

§ Billing, collections on insurance claims, switchboard operations, data entry, and credit checks on claims, and customer service.

CSR

3/1995 - 11/1996 COMERICA BANK, Livonia, Mi.

§ Currency courier, data entry and customer service. Education

2/2009 Dorsey School of Business Wayne, Mi. Pharmacy Technician 9/2000 D.T.E

§ Certificate of Attendance, the Essentials of Excellent Customer Service. 10/1999 Customer Service, Detroit, Mi.

§ Certification

§ Completed coursework in Customer Service training. 7/1995 Detroit College of Business Dearborn, Mi.

§ Associate Degree

§ Major: Medical Administration. Minor: Accounting. Overall GPA 3.5. Skills

Skill Name Skill Level Last Used/Experience

§ Collector Expert Currently used/10

§ Customer Service Expert Currently used/10

§ Receptionist Expert Currently used/6

§ Teller Expert +4 years ago/3

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