Customer Service Data Entry
Resume:
Anshiree Martin
Redford, Michigan 48239
*********@*****.***
Objective
Seeking a challenging, Customer Service position to plan, create, develop and motivate employees to achieve their maximum potential. Work Experience
Comcast Cable, Sterling Hts., Mi.
Retention Customer Service Dept.
04/ 2013 - 10/ 2014
.Customer service, billing, data entry, sales, negotiating, inbound and outbound calles, faxing, mail process, and payments. Health Alliance Plan, Detroit, MI.
Client Services Dept.
11/2011 Current
. Customer service, insurance claims, data entry, inbound and outbound call center, and mail orders.
St. James Leasing, Romulus, MI.
MAINTENANCE
07/2011 11/2011
. Maintained warehouse. Maintained office building. Hilo driver. Mastronardi Produce, Livonia, MI.
PRODUCTION
03/2011 07/2011
. Production lines, maintenance on machinery, line lead on produce count line. Minacs Marketing Solutions, Farmington Hills, MI.
11/2010 03/2011
. Customer service, billing, mailing, inbound outbound phone contacts and data entry. RRM INC., PONTIAC, MI.
MAINTENANCE
3/2010 -11/2010
. Maintained senior apartment building. Maintained Dodge dealership. Maintained Chrysler dealership.
Full Time Customer Service Collector
8/2002 - 9/2008 Credit Acceptance Corp., SOUTHFIELD, MI
§ Responsible to counsel customers for up-to-date payment arrangements on all incoming and outgoing phone contacts. By applying communication, negotiation, customer service, skip tracing and collection skills. Customer Service Representative
8/1999 - 5/2002 D.T.E. Energy, Southfield, MI
§ Customer service, billing, data entry, and budgeting, all accounts. Receptionist
12/1998 - 11/1999 City Transfer, Plymouth, Mi.
§ Batch file purchase orders and invoices, Switchboard operations, data entry, customer service, shipping and receiving documents, faxing, filing and typing. Sales Mgr.
11/1998 - 9/1999 TOTAL PETROLEUM Oak Park, Mi.
§ Customer service, cashier, record keeping, typing and maintained customer credit card and accounts. Product display coordinator.
Head Claims Collector
10/1996 - 11/1997 A.C.A., Oak Park, Mi.
§ Billing, collections on insurance claims, switchboard operations, data entry, and credit checks on claims, and customer service.
CSR
3/1995 - 11/1996 COMERICA BANK, Livonia, Mi.
§ Currency courier, data entry and customer service. Education
2/2009 Dorsey School of Business Wayne, Mi. Pharmacy Technician 9/2000 D.T.E
§ Certificate of Attendance, the Essentials of Excellent Customer Service. 10/1999 Customer Service, Detroit, Mi.
§ Certification
§ Completed coursework in Customer Service training. 7/1995 Detroit College of Business Dearborn, Mi.
§ Associate Degree
§ Major: Medical Administration. Minor: Accounting. Overall GPA 3.5. Skills
Skill Name Skill Level Last Used/Experience
§ Collector Expert Currently used/10
§ Customer Service Expert Currently used/10
§ Receptionist Expert Currently used/6
§ Teller Expert +4 years ago/3
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