Customer Service Manager

***** ****** ******** ***** ******* TX *****

832-***-**** OR 832-***-**** ************@*****.***

DON - DECKARD

FUNCTIONAL SUMMARY

Goal-oriented, professional, experienced manager with over fifteen years of experience within the retail and customer service industries.

SUMMARY OF QUALIFICATIONS

15+ years supervisory/management experience

Ability to provide daily reports to management and achieve result in a timely and professional manner

Successfully achieve results in a diverse fast-paced environment

Ability to coach, motivates, and promotes qualified individuals within retail and customer service industry

Proven ability to multi-task successfully and within company deadlines

EMPLOYMENT

2015 – 2016 Cisco Connections

Sales Manager

Demonstrated ability to perform within time sensitive parameters

High volume successful face to face transactions in a fast-paced environment

Utilized written and verbal communication skills with high diversity

Increase sales positively from quarter to quarter through self motivation & drive

2012 – 2015 99 Only Stores

Retail Manager

Positive inventory analyst rate within company parameters

Increased sales by 17% through vendor relation & merchandising

Construct weekly employee scheduling successfully within budget

Maximize employee potential through positive constructive criticism

2006 - 2012: Walgreens

Executive Manager

Inventory management and control – order, quarantine, and recall merchandise as needed, perform monthly counts; check variances and establish origin of results

Establish and maintain a working relationship with existing and new customers, vendors, and community organizations

Work under a flexible work schedule including weekends and holidays

Complete daily, weekly, monthly task within timeline set

Work in a fast-paced environment with tight deadlines and changing priorities

Demonstrated ability to coach, mentor, employees in a diverse and ever changing environment to enhance excellent customer service

Successfully complete multiple tasks/projects simultaneously

1997 – 2006: Nacogdoches Independent School District

Warehouse Supervisor

Sustain an adequate inventory control and budget analyst

Process work orders and purchase invoices

Ensure employees perform job duties within guidelines set by the State of Texas and maintain compliance of O.S.H.A. rules and regulations

EDUCATION

Stephen F. Austin State University: Bachelor of Business Administration

Major in Management

LANGUAGES

English - Proficient verbal and written communication

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