STEVEN DORA
562-***-**** ******.****@*****.***
IT Manager
Achievements & Mindset:
I have a proven record of successful hands-on enterprise level IT project deliverables & roadmap implementations.
Million+ dollar budget forecasting & execution tailored to rapid growth and scalability.
I am passionate about travelling, hiking, audio engineering & sports in my personal life.
Objectives:
Position Information Technology in alignment with identified core executive business & financial goals.
Optimize & empower all core business units & stakeholders to leverage IT as a platform towards those goals.
Bring integrity, transparency, adaptability & cohesive team collaboration.
Areas of Expertise:
Scalable process creation, optimization and a commitment to Ongoing Process Improvement
Cost reduction, Risk Mitigation, Problem analytics & Root Cause Resolution
Goal setting, self-motivation, Leadership skills, dynamic relationship building, forward thinking
Product, System and Brand Lifecycle Development & Execution
Innovative process optimization, ROI Assessment & Technical Industry experience
Proficiencies:
ITIL Framework, Dynamics AX, SAP, AWS, SCCM, MS Server 2012, LAN Sweeper, Rapid 7, Active Directory, ServiceNow, ITSM, MS Exchange, Dell Sonicwall, Cisco, Powershell, Flexera Admin Studio / FNMP, LDAP, Wise, VMWare, HyperV, VSphere, JD Edwards, Salesforce, Sharepoint, JIRA, Concur, Isonas IP Security, Google Apps, Office 365, ADFS, JAMF, Druva, MS Project.
Experience
QUEST Nutrition - El Segundo, CA Oct 2014 – June 2016
Key player in Quest Nutrition’s sustained growth to second fastest growing private company in NA (INC. 5000 2014).
Growth rate 57,348%. Top food & Beverage Company, top Los Angeles Company, #2 top CA Company, 2015.
IT Manager
Bootstrapped the development of IT infrastructure, service delivery & security management of all core business units within a fast paced booming entrepreneurial startup workspace. Generated ITIL based process platforms, workflow procedures & standardization propelling Quest Nutrition to explosive sustainable & scalable growth.
Managed all IT project life cycles and IT domain assets
Implemented process changes netting 1milion+ in cost savings, increased productivity & security
Introduced Endpoint Life-cycle, ITIL Framework, CMDB, asset management and service delivery
Established Imaging deployment BDR processes for Mac/PC ecosystem (JAMF, Druva InSync, AWS Cloud, etc)
Ongoing Active Directory/GPO management through Powershell scripting
Centralized security access management footprint for all manufacturing, production and office sites
Maintained a 80% virtual infrastructure footprint (VSphere, VMWare, ESXI)
Migrated ERP platform from SAP Cloud > SAP Onsite > Dynamics AX
Monitored IT services & system uptime, provided status & risk assessment visibility to CTO
Managed Google Apps to Office 365 Cloud migration (Full Suite, Email, Azure, ADFS)
Negotiated high level IT HW/SW service sourcing contracts and deliverables
Performed IT financial budget forecasting, cost analysis & ROI evaluation
METAFORE Technologies - Calgary, AB Oct 2008 - Oct 2014
Commitment to ongoing enterprise level service delivery and process improvement through efficiency, time, cost, profile, quality, risk reporting and scalable solution implementation.
IT Systems Analyst - Enerplus Corporation (August 2010 - October 2014)
Appv, Softgrid, Altiris, SCCM software package application deployment management
Flexera FNMP / Admin Studio application packaging & license compliance management
Active Directory role based permission architect & Exchange maintenance/management
ITSM Service-Now implementation, workflow, Rule/Template/Form creation, ongoing process improvement
x64 Developer Data redundancy/backup BDR project rollout
Geologist/Geophysicist Geodata > Seisware Data Pipeline implementation rollout
Denver Windows 7 rollout & Data Security Wipe project Implementation
A/V Upgrade path Implementation/Documentation rollout
IT Systems Analyst - Cenovus Energy (Oct 2008 - Aug 2010)
Active Directory, Datum, JDE, SharePoint Access Permissions management & ongoing improvement
Image, Patch, Application & Script management provisioning deployment
Remote Administration & access management support for a host of Virtual Applications (Zen Works)
On-boarding/Off-boarding role based HW/SW deployment management
Conference room and Teleconference rollout planning & management
Blackberry BES platform implementation, deployment & ongoing support
Education
Certifications:
Application Packaging - Flexera AdminStudio 2013
ServiceNow System Administrator (VILT)
Microsoft MCSE - Windows 7 OS Support
Microsoft MCSE - MS Office 2010 Support
Microsoft MCSE - Windows XP OS Support
Active Directory Management
Mount Royal University, Calgary, Alberta, Canada
Business Development Certificate, 2007
University of Cambridge International 1997 - 2000
Computer Science, Biology