Customer Service High School

DOMONIQUE FORE

** ****** ***, ***** *** York, NY 10463 347-***-**** *************@*****.***

objective

To obtain a full-time or part-time position in an established company that offers room for growth and advancement

Responsible for

Customer Support Agent

Receiving incoming and outgoing calls

Manage calls from customers via telephone, email and/or auto generated systems

Greeting Customers while offering customer service attention

Answer customers' questions, and provide information on procedures or policies

Escalate unresolved calls to appropriate support teams or managers as needed

Maintain a high degree of professionalism in providing customer service and adhere to all service management principles

Opinion Access

Greeting Customers while offering customer service attention

Taking surveys according to people’s opinions

Greet customers warmly and ascertain problem or reason for calling

Ingoing and Outgoing calls, market research

Provides data collection, tabulating, coding, data entry

Call Representative

Answer telephones, direct calls, and take messages

Greet persons entering establishment, determine nature and purpose of visit

Intake visitors’ name into the system database

Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres.

Customer Support Agent

Access a Ride, MTA I.T Long Island City, Queens 02/2015-Present

Customer Representative 11/2014- 02/14

Opinion Access, Long Island City, Queens

Call Representative

Horizon Juvenile Justice, Bronx, NY 09/2013- 09/2014

Education

Job Readiness Workshop Certificate 11/2013

Regional Training Center, New York, NY

Obtained High School Diploma 06/2013

Acorn Community High School, Brooklyn, NY

skills

Proficient in Microsoft Office (Word, Excel & PowerPoint); Ability to navigate the Internet; Good written & verbal communications, interpersonal and organizational skills

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