Customer Service Representative

Summary

Proven capability to analyze, criticize and implement project/marketing/advertising campaigns due to graduate-level training; professional experience with rhetoric, argumentation, and analytics.

Extensive writing, editing, and speaking abilities gained through writing intensive courses, tutor/training experience, and public presentations of published and award-winning work.

Education

Duquesne University May 2013

Bachelor of Arts: English (Minor: Communications Studies)

Pittsburgh Promise Scholar

Relevant Experience

UPMC Health Plan – Coordination of Benefits February 2015-July 2016

Promoted to COB Specialist in May 2016

Investigate/determine claim payer discrepancies in relation to every type of insurance policies

Responsible for mentoring new hires, leading team-wide trainings, inventory management, and project implementation

Teleplex, Inc Answering Service July 2009-February 2015

Promoted from customer service representative to supervisor in March 2012

Direct after-hours calls for local and national companies (primarily medical and service-related)

Manage staff, customer complaints, client consultations, programming errors

Duquesne University Telefund January 2012-October 2012

Cold-call university alumni and acquire donations for the university to fulfill team, and individual, based daily sales quotas

Sigma Nu Fraternity September 2011-May 2013

Elected to Chaplain in April 2012 and appointed to Academic Liaison in September 2012

Writing Center at Pittsburgh Carrick High School September 2008-June 2009

Pioneered the program with a teacher and another student

Met regularly with struggling peers, both by appointment and teachers’ request, to aid them with writing lessons, revisions and the general process of writing

Awarded the Student of Distinction honor by the Rotary Club of Pittsburgh; spoke at their annual ceremony

Professional Writing and Public Speaking Experience

Published four times in Duquesne University’s literary journal, Lexicon

Spoke at Pittsburgh Carrick High School graduation on behalf of the Pittsburgh Promise

Southwestern Pennsylvania Regional 1st place winner of a statewide essay contest sponsored by the Pennsylvania Centers for Health Careers

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