Information Technology Sales

Cydney Gillon

Cleveland, OH

216-***-**** ******.*.******@*****.***

EDUCATION

Information Assurance (IA) B.S. from Eastern Michigan University (EMU), April 2017

Concentration in Network Security GPA: 3.4

Degree focused on: Hardware and software, threat analysis, and networking elements of the information security field

SKILLS

3 years of experience in retail and sales

Four years’ experience working in Information Technology.

Highly proficient in Linux, Windows, and Mac operating systems along with Mac and Windows hardware.

Studied and excelled within Cisco systems as well as network communications.

Over four years of team management, worked within teams to increase productivity and time efficiency.

Strong leadership skills demonstrated in work environments and student organizations.

Worked diligently with Microsoft Outlook and Microsoft Server 2012. WORK EXPERIENCES

Advanced Level Field Technician, EMU Information Technology Help Desk, February 2014 – Present

Assisted with student, faculty, and staff technological issues via phone, ticketing system, remote sessions and in-person involvement

Developed working knowledge of Windows and Mac systems at administrative levels

Highly skilled in working with computer hardware and fixing damaged machines

Improved knowledge of Windows Active Directory and system setting capabilities

Expanded interpersonal repertoire through numerous interactions with various users Help Desk Service Associate, Phone and Desktop Support, Keybank Coporation, April 2016 – September 2016

Supported banking technology for various employees via phone or remote communications

Used Linux shell to operate between employee profiles and banking systems

Worked thoroughly with Outlook and HP ticketing systems at high volumes to increase employee support Cashier and Technical Support, RadioShack, May 2014 – December 2014

Engaged with customers for their technological & sales needs

Worked closely with management to increase sales and exceed my weekly and monthly store goals COURSE STUDIES

Analyzed Risk and Vulnerability within companies

Skilled in Microsoft Server 2012 and some Powershell

Worked with Virtual machines and Linux Distributions such as CentOS, Kali, and Ubuntu

Dabbled in programming in the Perl language

Studied Cisco systems such as switches and Packet Tracer

Experienced Digital and Network forensics as well as using SQL database

Built a VPN and IDS program in VMWare

Designed and Planned networks

Researched incident response in a network environment PROFESSIONAL ASSOCIATIONS

Technology Chair, Pretty Brown Girls Ypsilanti, MI Chapter, October 2015 – April 2016

Assisted with technology and communication within the chapter References

Available upon request

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