Customer Service Representative
Resume:
Sandra J Barnette
Las Vegas NV *9149
Professional Summary
Dedicated worker with strong administrative and customer service skills. Optimistic team player with the ability to get along well with others.
Summary of Skills
Computer literate in MS Word, excel, PowerPoint, Micro Soft Outlook, Word Perfect 6.0, types 50wpm, 10 key calculator, Federal Express machine, UPS machine and IBM 24- line switchboard.
Objective
Seeking the opportunity that will allow me to utilize a broad range of my administrative and customer service skills.
WORK EXPERIENCE
Northern Trust Bank
Chicago, IL
May 1999 –November 2015
Participant Service Representative, Processor, Analyst
*Worked designated days from home weekly
*Process address changes, federal/state elections, and direct deposit on a web application
*Online web assistance with unlocking account and general navigation guidance
*Assist with special projects within/outside the team
*Answer participant phone inquires and process/research client mail
*Answer a high volume of 100 participant calls daily with an average of 3.00 minutes per calls.
*Prepares sensitive approval accounts of $150,000.00 or greater on a recorded line for wire payments.
*Handle fiche projects for 1099R tax request for participants and provide plan information about tax distribution codes
*Assist with automated clearing house department with participant inquires for non-receipt of direct deposits.
*Prepared fraudulent letter documentation for mailings.
*Provide coverage for Divisional assistant and analyst.
*Process wire payments and QC vendor payments.
Chicago Municipal Employees Credit Union
Chicago, IL
October 1996-April 1999
Telephone Service Representative/Teller/Receptionist
*Responded to telephone inquiries from City employees and Board of Education members regarding personal accounts.
*Provided detail assistance on personal loans and payroll deduction allocations.
*Provided assistance with checking, savings, credit cards and Christmas accounts.
*Cashed payroll checks and made deposits.
*Greeted members and assigned them to appropriate bank representative/loan officer.
*Provided web base application to calculate loan payments.
*Opened and closed credit card accounts.
*Activated and blocked credit cards.
EDUCATION
Cregier Vocational High School
Chicago, IL
September 1983 - June 1987
Major Courses: English, Algebra and Business Management
Sawyer Secretarial College
Oak Park, IL
August 1988 - August 1998
Word Processing, Shorthand writing, Math and Business Management
MITS
Schaumburg, IL
June 2016 – Present
Medical Billing, Medical Terminology, Medical Coding
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