CURRICULAM VITAE

Rajesh Sajandas Panjabi

Address: Nicky Nest Apt 3rd Floor, flat no 16,

Opp 24- C high School,Ulhasnagar-421001.Dist Thane.

Contact no: 997-***-****/932-***-****

E-mail : acynaj@r.postjobfree.com

Date of Birth : 25th January 1976

Marital Status : Married

Languages Known : English, Hindi & Marathi

OBJECTIVE

To secure position in an organization which offer me an opportunity to continuously learn and avolve myself, such that my growth is linked to that of the organization and to be an asset to the organization

PROFESSIONAL QUALIFICATION

QUALIFICATION

BOARD

YEAR

%age

T.Y BCOM

MUMBAI

1998

45

H.S.C

MUMBAI

1994

57

S.S.C

MUMBAI

1992

74.42

WORK EXPERIENCE

Currently Working As Team Coach With Lester Infoservices Pvt Ltd – Turbhe Since 4/6/2012 For Sales & Tech Process till Date.

To handle the technical support team for sale and upsell to provide online service for laptops & desktop to generate the revenue from USA/UK/ Canada/ Australia/ Ireland Customers by getting them connected on call or through chat to achieve the target on daily basis . My job profile is people management by conducting briefing on daily basis and target set for each individual 2. Develop a strategy the team to achieve the goal,

3.Call audit and monitoring calls and feedback will be given according to call. 4.Listen the team members feedback. 5.Manage the flow of day today operation, monitor team members participation to ensure the training providing is being put into use also to see if any additional training is needed. 6.Creates reports to update the company on the team progress, distribute reports the appropriate personnel. 7.Key responsibilities are resolution, maintain AHT,low UIP,Upselling, maintain under control shrinkage and try to reduce attrition. 8.To send the upsell / sale data Report on daily basis to the Managers.

Worked with Sutherland Services Pvt Ltd from 1-5-2011 to 2-5-2012 for the US chat Process.

To chat with us people online technical resolution for internet, television, phone etc.

Worked with Intelenet global services Pvt. Ltd. as a senior back office executive for healthcare insurance process from 2-3-2010 to 1-4-2011

To make some edits into given portals according to clients requirements regarding insurance claim form & fill the detail of patients into portal & send it to onshore team (us team).

To achieve the target of insurance claims on daily basis as per manager given.

To escalate the concerns & issues of claim from to client on daily basis & do the follow ups on given particular date to client via mail or call.

Worked with Reliance BPO Pvt Ltd as Customer interactive Executive for outbound Retention process and inbound reliance energy process from June 2007 to Feb 2010.

To receive the calls from customers for Reliance Energy process & provide the details according the enquiries & complaints.

To maintain the schedule Report of every agents regarding the presents or absent on floor, making report also & handle the team in absence of team leader

To make the outcalls for outbound broadband Retetion Process also & retain them.

Worked with Vijan Tvs & Loyal Tvs as Senior Counter Sales Executive for selling the TVS vehicles on cash or through finance basis for the period of Jan 1999 to May 2007.

To handle & to convince the customers into the showroom or field.

To provide the finance schemes according to customer’s profile & document.

To provide the test drive of vehicle for the satisfaction of customer & explain the feature of vehicles.

To keep continuously follow ups by visiting to customer’s address or by telephonic after enquiring the vehicle.

To maintain the daily record of Stock Register, sales Register, RTO Register, Octroi Resiter, Finance Disbursement Amount Register & Insurance Register.

To keep tie-up with insurance agents & Bank finance agents by visiting at nearest branch (for finance) for business purpose.

To explain the customer about servicing procedure and insurance procedure after selling the vehicle

I have declare that information furnished by me is correct to the best of knowledge and brief

Date :

Place : (Rajesh Panjabi)

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