Customer Service Manager
Resume:
SHIMA GHARANI – RESUME
Contact details
Nationality: Ukraine Mobile: +971**-***-****
Date of the birth: 04/03/1990 Email: **************@*****.***
Marital Status: single
Objective: seeking the position of Office Manager/Executive Assistant
PERSONAL PROFILE
A dynamic, resourceful and energetic individual who is comfortable with being the ‘go to’ person for anything
related to the smooth running of an office. Much experienced in providing full secretarial, administrative and office management support to work colleagues in a busy office environment. Having a proactive and flexible approach
to juggling many different priorities, and able to work autonomously and take ownership of all aspects of a
task or project.
Key Skills
Excellent time management skills.
Profound ability to take direction and accept criticism.
Uncommon ability to consistently create an environment in which performers can focus on their work.
Immense ability to work independently and with others in a team environment.
Proven ability to work quickly and accurately under pressure to constantly changing deadlines.
Great ability to plan and organize work, assessing priorities to ensure deadlines are met.
Excellent computer proficiency, including Microsoft office, software and groupware.
Strong communication skills.
Work Experience
“Drive Dentsu FZ LLC” Dubai, UAE
Office Manager/Executive Assistant (January 2015-January 2017)
• Act as a first point of contact by representing the company in a positive manner
• Provide customers and visitors with information on the company’s services
• Assist managers and executives with scheduling appointments and events
• Manage travel and logistics details for staff
• Managing routine liaison with insurance for travel and claims
• Assist in interviewing and training of junior staff
• Prepare event briefing materials for executives
• Coordinate attendance of participants by managing complex schedules
•Take And Record minutes of the meeting
• Manage office budgets and prepare budget addition requests
• Process expenses and generate and manage correspondence
• Screen telephones and direct calls to appropriate staff members
• Independently sort mail and disseminate mail
• Act as liaison between departments to facilitate communication at the executive level
• Schedule and organize departmental project activities
• Provide project support by managing research activities
• Analyze important data and create reports for the benefit of executives’ review
• Maintain inventory of office supplies and equipment
• Expedite procurement of office supplies
• Manage staff and volunteers
• Prepare periodic staff movement sheets
• Manage both paper and electronic filing systems
• Ensure that all departmental deadlines are met
• Update executives on the status of important corporate clients
• Excellent understanding of standard HR activities
Technical Skills
MS Word
Excel
Outlook
PowerPoint
Knowledge of human resources and business management principles and procedures
Core Competencies
Organizational and planning skills
Oral and written communication skills
Data collection, analysis and management
Attention to detail
Problem assessment
Decision-making
Adaptability
Teamwork
“Alshaya Group” Dubai, UAE
Sales Representative (April 2012-Agust 2013)
Opened a new store location and assisted in recruiting and training new staff
Trained staff to deliver outstanding customer service
Worked closely with the shop manager to formulate and build the store brand
Stocked and restocked inventory when shipments were received
Recognized the sales floor to meet company demands
Wrote order supply requests to replenish merchandise
Addressed and corrected sales staff communication issues in a tactful and effective manner
Opened a new store location and assisted in recruiting and training new staff
Trained staff to deliver outstanding customer service
Worked closely with the shop manager to formulate and build the store brand
Stocked and restocked inventory when shipments were received
Recognized the sales floor to meet company demands
Wrote order supply requests to replenish merchandise
Addressed and corrected sales staff communication issues in a tactful and effective manner
Accurately describe product features and benefits
Follow all companies’ policies and procedures
Highlights
Scheduling and Inventory Sales
Store opening and closing procedures
Company operations and customers care expert
Outstanding communication skills
Budget development
Education:
High school diploma
Al Mawakeb School, Dubai, UAE
Course on communication design
Alshaya Group Dubai, UAE
Course on management coaching and monitoring
Alshaya Group, Dubai, UAE
Language speaks:
English
Contact this candidate