Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Dubai, DU, United Arab Emirates
Posted:
February 05, 2017

Contact this candidate

Resume:

SHIMA GHARANI – RESUME

Contact details

Nationality: Ukraine Mobile: +971**-***-****

Date of the birth: 04/03/1990 Email: acyn35@r.postjobfree.com

Marital Status: single

Objective: seeking the position of Office Manager/Executive Assistant

PERSONAL PROFILE

A dynamic, resourceful and energetic individual who is comfortable with being the ‘go to’ person for anything

related to the smooth running of an office. Much experienced in providing full secretarial, administrative and office management support to work colleagues in a busy office environment. Having a proactive and flexible approach

to juggling many different priorities, and able to work autonomously and take ownership of all aspects of a

task or project.

Key Skills

Excellent time management skills.

Profound ability to take direction and accept criticism.

Uncommon ability to consistently create an environment in which performers can focus on their work.

Immense ability to work independently and with others in a team environment.

Proven ability to work quickly and accurately under pressure to constantly changing deadlines.

Great ability to plan and organize work, assessing priorities to ensure deadlines are met.

Excellent computer proficiency, including Microsoft office, software and groupware.

Strong communication skills.

Work Experience

“Drive Dentsu FZ LLC” Dubai, UAE

Office Manager/Executive Assistant (January 2015-January 2017)

• Act as a first point of contact by representing the company in a positive manner

• Provide customers and visitors with information on the company’s services

• Assist managers and executives with scheduling appointments and events

• Manage travel and logistics details for staff

• Managing routine liaison with insurance for travel and claims

• Assist in interviewing and training of junior staff

• Prepare event briefing materials for executives

• Coordinate attendance of participants by managing complex schedules

•Take And Record minutes of the meeting

• Manage office budgets and prepare budget addition requests

• Process expenses and generate and manage correspondence

• Screen telephones and direct calls to appropriate staff members

• Independently sort mail and disseminate mail

• Act as liaison between departments to facilitate communication at the executive level

• Schedule and organize departmental project activities

• Provide project support by managing research activities

• Analyze important data and create reports for the benefit of executives’ review

• Maintain inventory of office supplies and equipment

• Expedite procurement of office supplies

• Manage staff and volunteers

• Prepare periodic staff movement sheets

• Manage both paper and electronic filing systems

• Ensure that all departmental deadlines are met

• Update executives on the status of important corporate clients

• Excellent understanding of standard HR activities

Technical Skills

MS Word

Excel

Outlook

PowerPoint

Knowledge of human resources and business management principles and procedures

Core Competencies

Organizational and planning skills

Oral and written communication skills

Data collection, analysis and management

Attention to detail

Problem assessment

Decision-making

Adaptability

Teamwork

“Alshaya Group” Dubai, UAE

Sales Representative (April 2012-Agust 2013)

Opened a new store location and assisted in recruiting and training new staff

Trained staff to deliver outstanding customer service

Worked closely with the shop manager to formulate and build the store brand

Stocked and restocked inventory when shipments were received

Recognized the sales floor to meet company demands

Wrote order supply requests to replenish merchandise

Addressed and corrected sales staff communication issues in a tactful and effective manner

Opened a new store location and assisted in recruiting and training new staff

Trained staff to deliver outstanding customer service

Worked closely with the shop manager to formulate and build the store brand

Stocked and restocked inventory when shipments were received

Recognized the sales floor to meet company demands

Wrote order supply requests to replenish merchandise

Addressed and corrected sales staff communication issues in a tactful and effective manner

Accurately describe product features and benefits

Follow all companies’ policies and procedures

Highlights

Scheduling and Inventory Sales

Store opening and closing procedures

Company operations and customers care expert

Outstanding communication skills

Budget development

Education:

High school diploma

Al Mawakeb School, Dubai, UAE

Course on communication design

Alshaya Group Dubai, UAE

Course on management coaching and monitoring

Alshaya Group, Dubai, UAE

Language speaks:

English



Contact this candidate