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Customer Service, Dispatch

Location:
Yonkers, NY
Posted:
February 04, 2017

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Resume:

Steven D. O’Bryant

* *** *** ***** ******, Apt. *05, Yonkers NY 10701, C:347-***-****, Email: acyn03@r.postjobfree.com

Summary of Qualifications: Seeking advancement that offers an immediate challenge, career opportunity, and advancement in the field of Transportation.

Employment

04/13-12/15 PM Lead Dispatcher

Road Worldwide Transportation, Bronx, NY

Assigned incoming reservations for fleet of eighty-five professional chauffeurs, coordinate reservation intake with other Dispatchers and Reservation Agents; Reported to Dispatch Manager and Operations Manager.

11/10-02/13 Senior Dispatcher

Vitesse Worldwide Transportation, Stamford CT

Assigned incoming reservations for fleet of fifteen to twenty professional chauffeurs, directed performance of Dispatch Assistants and Reservation Agents; formatted Nextel radios for dispatcher/chauffeur communication based on company specifications. Reported to Dispatch Manager and Operations Manager.

4/08-10/10 Senior Dispatcher

Dominick's Limousine Service, Sleepy Hollow NY

Currently reports directly to the Operations Manager. Assigns incoming reservations for fleet of fifteen to twenty professional chauffeurs; oversees performance of Dispatch Assistants and Reservation Agents; formats Nextel radios for dispatchers/chauffeurs communication with company specifications. Responsible for handling matters of quality assurance issues and offering resolutions.

SuperShuttle Inc., Long Island City NY

10/06 to 3/08 Senior Manager

Submitted accident reports, handled insurance inquiries, renewed vehicle registration, and addressed traffic violations. Assisted the Dispatch Manager in the training of prospective drivers and all support staff in the New York office. Traveled to new locations to train support staff for dispatch. Reported directly to the Assistant General Manager.

SuperShuttle Inc., Long Island City NY

11/05 to 9/06 Dispatch Supervisor

Directly supervised twenty-three in-house staff in addition to a fleet of 100 franchise drivers. Routed daily reservations of 1500-2000 throughout the NYC metropolitan area and three area airports. Addressed and resolved customer service issues via telephone and email. Prepared weekly, monthly and annual reports, employee evaluations, and employee schedules. Reported directly to the Dispatch and Operations Managers.

White Plains Bus, Co., North White Plains NY

5/03 to 10/05 Operations Mgr –Greenburgh

Directly supervised fifteen in-house staff in addition to a fleet of 100 school bus drivers and twenty-three bus matrons. Routed bus schedules of 1500-2000 students throughout the Greenburgh #7 School District. Addressed and resolved customer service issues via telephone and email. Prepared weekly, monthly and annual reports, and employee schedules, as well as payroll. Served as liaison between the company and the school district Reported directly to the District Safety Manager.

SuperShuttle Inc., Long Island City NY

9/97 to 4/03 Dispatch Supervisor

Directly supervised twenty-three in-house staff in addition to a fleet of 100 franchise drivers. Routed daily reservations of 1500-2000 throughout the NYC metropolitian area and three area airports. Addressed and resolved customer service issues via telephone and email. Prepared weekly, monthly and annual reports, employee evaluations, and employee schedules. Reported directly to the Dispatch and Operations Managers.

SuperShuttle Inc., Long Island City NY

4/97 to 8/97 Dispatcher

Assigned incoming reservations for fleet of fifteen to twenty professional chauffeurs, directed performance of Dispatch Assistants and Reservation Agents; formatted Nextel radios for dispatcher/chauffeur communication based on company specifications. Reported to Operations Manager.

Education

LaGuardia Community College, Long Island City NY – 1982-1984

Software

Microsoft Office Suite, Odyssey and LimoWiz Dispatching Software



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