Customer Service Care

R.Priya

w/o R.Naveenkumar,

C-**, First street, Viswanathapuram,

Thudiyalur,

Coimbatore – 641 034.

Mob – 969-***-****.

Email: *********@*****.***

Objectives:

To obtain a position in your organization that provides an opportunity to gain further exposure and experience. Wish to optimally utilize my potential and add value to my organization and myself

Professional Experience:

Sutherland Global Services (Sep 04, 2008 - Feb 02, 2011)

Customer Care Executive (Sept 2008 - Aug 2010)

Best performer in the month of December 2009

Sr. Executive Quality (Sep 2010 - Feb 2011)

Best executive quality in the month of October 2010

Professional strengths:

Possess two and half years of professional experience in the mentioned field

Highly proficient in handling customer care services

Ability to deal professionally with a number of external and internal customers

Ability to adapt to new processes within limited time frame

Self-motivator and ability to work in a fast paced work environment

Ability to convince and satisfy customers

Responsibilities:

Assigned the tasks of handling customer queries, feedback, complaints and request

Responsible for maintaining and developing relationships with external and internal clients

Assigned the tasks of preparing day-to-day activities of customer care department

Handled the tasks of recording and scrutinizing the complaints received from customers

Responsible for providing administrative support to customer service team

Researched and complied answers to provide information to customers

Assigned the tasks of providing timely responses to the queries and complaints of customers

Handled the tasks of making outbound sales for new and existing customers

Educational Summary:

Course

Institution

Board or

University

Year of Passing

Per %

BCA

Ramakrishna arts and science college for women’s

Coimbatore

Bharathiyar University

2005-2008

69%

H.Sc.

St. Marya’s girls Hr. Sec. School, Coonoor.

State Board

2005

75%

SSLC

St. Marya’s girls Hr. Sec. School,Coonoor

State Board

2003

89%

Personal Details: Name: Priya.R

Date of birth: 12th Jun 1988

Sex: Female

Marital Status: Married

Nationality : Indian

Religion : Hindu - Badaga

Language known : English, Tamil & Kanada

Hobbies : Gardening & Cooking

I hereby declare that all the above-mentioned information is true to my knowledge.

Priya R.

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