Customer Service Project Manager

Professional Profile

Qualifications

Relevant Experience

ANTONIO PHILLIPS

**** ******* *** ***. ***, Bedford, TX 76021 C: 580-***-**** *.************@*******.*** 13 year veteran in municipal fire service and protection. Multiple certifications from EMT to Structural collapse. Team player with excellent communication skills and fluent Spanish

(reading, writing and comprehension). Calm and capable of handeling high stress environments and people under stressful situations.

Crisis management

Public awareness campaigns

Urban fire control

Chemical fire suppression

Mechanical training

Outstanding physical stamina

Calm under pressure

Safety inspections

Strong communication skills

Public speaking

Fluent in Spanish

Presentations

Cultural sensitivity

Public relations

Basic math

Leadership

Inventory tracking

Inventory tracking

Vendor management

Shipment consolidations planning

Decisive

Inventory control

Results-oriented

Detail-oriented

Strategic planner

Flexible

Works well independently

Customer service-oriented

Heavy Machine operation experience

Cooperatively and supportively interacted with coworkers and supervisors. Cooperated with internal audit, compliance and HR departments on compliance and legal issues. Maintained constant public presence to enforce fire prevention laws, including city ordinances. Maintained constant public presence to enforce fire prevention laws, including city ordinances.Kept abreast of emerging trends in fire service and relevant legislations, regulations and policies. Presented fire safety presentations for numerous and annual programs for regional schools and civic events. Maintained fire extinguishers and other fire equipment in multiple stations. Completed continuing education classes in firefighting, rescue and emergency services. Maintained supplies and materials on fire and rescue vehicles. Notified fire dispatchers of supply needs and to detail difficulties encountered. Prepared reports of fires, accidents and emergencies for accurate transfer of information. Planned, organized and directed the city of Lawton's fire prevention policies including code enforcement, investigation, public education and permits. Developed, revised and oversaw the implementation of department rules, goals, procedures and work standards. Established and met objectives for improving organizational Experience

effectiveness. Managed and coordinated teams of personnel to achieve company and organizational goals.

Firefighter/EMT Sep 2003 to Aug 2016

City of Lawton-Fire Department - Lawton, OK

Extinguished residential, aircraft, structural, woods and automobile fires with handheld tools and equipment. Maintained fire extinguishers and other fire equipment in multiple stations. Completed continuing education classes in firefighting, rescue and emergency services. Maintained supplies and materials on fire and rescue vehicles. Established and met objectives for improving organizational effectiveness. Applied appropriate extinguishing agents to structural, residential, commercial, industrial, chemical, petroleum, aircraft, vehicle and wilderness fires. Cooperatively and supportively interacted with coworkers and supervisors. Cooperated with internal audit, compliance and HR departments on compliance and legal issues.

Professional Basketball Player Jul 1999 to Jun 2003 Fedaeracion de baloncesta Espanol - Multiple, SPAIN Reacted to complex game situations quickly and effectively. Devoted numerous hours per week to athletics in addition to being a full-time student. Exercised strong leadership skills and practiced self-discipline on and off the field. Accepted constructive criticism from coaches and teammates to improve skills. Took part in road tours throughout the world to promote products in front of large crowds of people. Offered professional knowledge about ways to properly integrate supplements into diet and lifestyle. Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to the sport. Devised game strategies, called plays and led huddles before each play. Proactively participated and contributed to community service efforts. Completed hundreds of speaking engagements and professional appearances at national and corporate events. Assisted with athletics management tasks provided by organization. Mentored several younger elite student- athletes. Elected to attend UNLV on a full athletic scholarship. Owner/Operator Oct 2003 to May 2012

Salt & Pepper Fence Co - Geronimo, OK

Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, Education

Affiliations

making on-site personnel safety the top priority. Assisted the project manager with bidding new jobs and projects.

High School Diploma, General Studies 1992

Clinton High School - Clinton, OK, USA

Member of FCA, Vocal choir, student government, and fine arts Clubs. Graduated top 10% of my class.

Robotics enginerring

UNLV - Las Vegas, NV, USA

Participated on collegiate football team on the Division I level. Interacted and participated with teammates and coaches in many aspects and areas. Participated in many community and team orientated programs.

Math Major, PE Major

NEO - Miami, OK, USA

Coursework in Math and Physical Education. Participated in many community and educational programs for youth within the community. Interacted and communicated with Coaches and players within the organization.

Math PE

Redlands CC - El Reno, OK, USA

Majored in Math and Physical Education. Participated on a National Championship participating team. Interacted and participated in community programs for youth and the community. Team Captain and Leader for younger players.

IFFA (International Fire Fighters of America), PFFO (Professional Fire Fighters of Oklahoma), OSFA (Oklahhoma State Firefighterts Assoc.), RFFA (Retired Fire Fighters Assoc.), First Tee for youth, Coached and trained youth in football, basketball, and baseball for 6 years.

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