Higher Secondary School

DIVYA P

Cell : +** – 740-***-****

Mail To : **********@*****.***

PROFESSIONAL OBJECTIVE

To work in a demanding environment and to fulfill my responsibilities through sheer commitment and hard work that helps in the development of the organization as well as my individual growth.

WORK EXPERIENCE

Organization: TATA Consultancy Services Pvt LTD, Chennai

Designation: Senior Process Associate

Role: Order Provisioning

Duration: 3+years

About Telstra

Telstra Corporation Limited is the leading Australian telecommunications company with highest market share. TCS Bundle Order Entry (BOE) team does Order Remediation for Telstra’s end customer.

Key Responsibility in Telstra

Provisioning the customer's bundle request using the Siebel CRM and MAXIM.

Maintaining the SLA for the each and every order that was assigned to me with Quality and . Customer satisfaction by following the process with daily updates rolled out by client.

Working for continuous improvement in productivity and to the standards prescribed for the Process on an ongoing process.

Training the new joiner’s in the team by clearing the doubts on process.

Validate & collate the issue tracker and send it to the team leader.

Chatting with FOH(sales consultant) through mails about the process updates.

PROFICIENCY

Good communication skills in verbal and written communication to work alongside others in an excellent manner.

Good team player and strong work ethic and willing to go beyond the call of duty.

Flexible and adaptability to situations that can arise and 100% commitment to that.

Good Problem solving skills and willing to manage multiple Priority issues.

Conflict management, Planning and organization.

Leadership and motivation skills.

Willing to take Initiative in an issue in-order to resolve it.

ACADEMIC RECORDS

Completed B.Sc.(Maths) at Vivkenantha College of Arts and Science, Namakkal with a Percentage of 75% in the year 2012.

Completed Higher Secondary at St.Joseph girls Higher Secondary School, Salem with a Percentage of 77% in the year 2009.

Completed Secondary School Leaving Certificate at St.Joseph girls Higher Secondary School, Salem with a Percentage of 80% in the year 2007.

Pursing M.SC (Maths) in Bharathiyar university.

PERSONAL PROFILE

Name : DIVYA P

Father’s Name : PALANISAMY S

Date of Birth : 20-05-1992

Gender : Female

Marital Status : MArried

Nationality : Indian

Languages Known : English & Tamil

Permanent Address : 4/121, Kovilur Kollapalayam,

Thokkavadi (Po),

Tiruchengode (TK),

NAMAKKAL(DT) – 637215.

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

DIVYA P.

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