Customer Service Representative

Victor Specialle

Chicago, Il ***** 773-***-**** **********@*****.***

Profile

Efficient Compliance Professional with expertise in import/export, hazardous material and transportation. Excellent abilities in customer relations, clear communications, time management and conflict resolution. Energetic Leader that is trustworthy, productive and enjoys a challenge.

Professional Experience

Bombardier Areospace, DesPlaines,IL Apr 2008- Nov 2016

Hazmat & Export Compliance Analyst- Team Lead

Responsible for monitoring programs for the transportation/shipping of export and hazardous materials. Supervised up to seven direct reports and five indirect reports.

Working knowledge of the International Traffic in Arms Regulations and other global trade laws.

Evaluate existing hazardous materials to ensure proper MSDS sheets are available.

Monitor SAP generated reporting and ensure hazardous materials are properly coded.

Provided DOT/IATA informational support for shipping activities.

Accurately identified harmonized codes and classify parts for customs clearance.

Thorough Knowledge of:

oFAA and Federal Aviation Requirements

oMSDS sheets and sheet content

oHazardous materials and associated regulatory risks

oDOT and IATA regulations

oAdvanced computer and SAP skills

Caterpillar Logistics, DesPlaines, IL May 2005-Apr 2008

Customer Service Representative

Filling customer orders

Shipping and receiving hazardous materials

Verifying proper procedures

Forklift/ heavy machinery operations

Special Food Service Inc., Chicago, IL Jul 2001-May 2005

Delivery Driver

Process and schedule orders

Hands on customer service

Scheduling deliveries

Ensuring deliveries

Education

Luther High School North, Chicago, IL Graduation June 2001

Certifications

Dangerous Goods Air Certification Course on regulations of the International Air Transport Association. (49 CFR 172.704 and IATA)

Hazardous Materials Transportation Certification Course on regulations of the United States Department of Transportation

DOT- SP 14399- Functions Specific Training

RCRA- Hazardous Waste Regulatory Review Course

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