Customer Service Desktop Support

Veneta Vladeva-Nikolova

609-***-**** (Cell); *******@*****.***; Lawrenceville, NJ 08648

Summary

Creative and energetic desktop support analyst with broad based experience in hardware and software installations, configurations and maintenance. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and opportunities, and develop solutions for increasing reliability and improving productivity.

Experience

Tibbi Express Inc, East Windsor, NJ Oct. 2015 to May 2016

Bookkeeper Clerk

Created Invoices from rate confirmations and trip sheets.

Prepared and wrote checks using the QuickBooks application.

Entegra Ltd, Varna, BULGARIA May 2012 – March 2013

Desktop Support Specialist

Configure, deploy, maintain, troubleshooting and support computer workstations, laptops, printers and other computer and telecommunications equipment.

Install and support PC, laptop, tablet and mobile hardware and software

Diagnose and resolve problems associated with application software and operating system; determine the source of problems and classify their level, priority and nature.

Trains and orients staff on use of hardware and software.

Use software for managing, analyzing and processing databases – IBExpert.

NIELA Ltd, Varna, BULGARIA Nov. 2004 - Oct. 2011

Desktop Support Technician

Installation and pilot deployments, configuration systems and upgrade the functionality of the company systems with the computer system and peripheral devices .

Support and troubleshooting the end user by remote access, by phone or in place.

Ensuring compatibility between hardware and software systems.

Use software for managing, analyzing and processing databases FoxPro, FireBird.

Using simple SQL queries to process the customer database.

YOSIF VLADEV SP, Popovo, BULGARIA Aug. 2002 - Nov. 2004

Help Desk Support

Installing and configuring the operating system, application software and printer.

Input data processing company and their printing.

Perform periodic maintenance of the computer system.

Removes problems in the computer system.

Education

Rousse University "Angel Kanchev", Rousse, BULGARIA

Master Degree of Computer Science

Skills

Desktop hardware, software applications, operating systems and network connectivity; Good communication skills; Patience; Ability to handle customer service situations; Passionate about technology; Problem solving; Management information systems; Organizational skills; Work well under pressure; Follow Instructions; Fast learning; Identification and еscalate situations that require urgent attention; Аccountable; Effectively communicate technology to non-technical users; Computer proficiency MS Office; Microsoft Windows; Аbility to work independently and in a team; Entry level SQL;

Languages

Bulgarian, English, Russian

Seeking an accountable individual who is passionate about technology, has strong research and troubleshooting skills, possesses integrity, and is able to effectively communicate technology to non-technical users.

Contact this candidate