Desktop Support Analyst

CAREER OBJECTIVE

I am currently looking for a full time position in an environment that offers a greater challenge and also broaden my knowledge and experience .

TECHNICAL ATTRIBUTES

Proficient in languages like Java/ Sql / Xml / Css, JavaScript and Html.

Understanding of relational databases

Experience with relationship diagrams & entity diagrams

Knowledge of the SQL Language (Structured Query Language).

Windows Migration knowledge,Active Directory,MS outlook server

Thoroughly understanding of virtual OS environments on VMware, Virtual Box and interfacing between virtual and real OS, troubleshooting and administering virtual environments

In depth knowledge of Data communications – TCP/IP, SMTP, POP, IMAP, VPN, Active Directory.

Hands on experience in routing protocols, Data Network Design and Configuration - Routers

Operating system setup Factory resets .

Expertly conduct setup and configuration of WLM, Thunderbird, MS Outlook

Remote Access and Remote Desktop

Setup/Management of Active Directory components

Manual Testing & A+ certification

PERSONAL ATTRIBUTES

Dedicated, hardworking and always willing to take on new challenges

Highly self-motivated, optimistic and detail-oriented individual.

Strong interpersonal, communicative and organizational skills

Expert in South East Asian languages(Hindi and Punjabi)

Analytic and strong problem solving skills

Strong organizational skills and ability to prioritize responsibilities to meet deadlines

Work well independently and can collaborate with team members to generate positive results

WORK EXPERIENCE

Facility Infrastucture Support

USSteels,Hamilton

August 2015-May 2016

Install, Move, Add &change, Printers, phones, & peripherals

Support of business applications and troubleshooting as required from win xp and onwards

Working knowledge Active directory and Citrix

HP Service Manager ticketing System

Hardware trouble shooting and fixing

HP Asset Manager documentation of all assets

Printers & Peripherals

Imaging/ provisioning and preparation of business and production computers

Black berry Support and configuration

Black berry server, IBM Lotus Notes

Landesk Remote console and dameware mini remote control system

Desktop Support Analyst

Dependable IT, Hamilton ON

Oct2012 – May2015

Working knowledge of remote access software on win xp onwards and Mac

Providing Premium Technical Support to TELUS and East link customers.

Providing Technical Support services to more than 5000 customers ( Wind stream)

Worked as Team Captain.

Closing 20 tickets on average.

Expertise in All Windows and Mac platforms troubleshooting

Mobile Support, fixing printers and scanners through remote access.

Online Data Backup

Resolving Escalations by taking ownership

Network connections troubleshooting

Guided Windows re installations

Office Administration

Chart wells Food and services, Oakville ON

May2011-Dec2011

Handling cash and billing of the daily money transactions.

Handling Inventory database system for brands like: Tim-Horton’s, Subway, Harvey’s, Thai express Etc.

Managing and maintaining coordination and supply chain with supervisors

Time scheduling of employees for the better customer service.

Customer Support

IBM Daksh INDIA

May2010 - Nov2010

Interacting with clients and helping in a better user experience.

working on banking software for Citi bank

Providing support related with the credit cards

Resolving the transaction problems

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EDUCATION

Sheridan Institute of Technology and Advanced Learning, Oakville, ON

Computer System Technician, Diploma

(Jan2011-Aug2012)

Punjab Technical University, Chitkara collage, Rajpura, Punjab,INDIA

Bachelor’s In Computer Administration, Degree (Sept2007-May2010)

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