John C. Lopez, CNA

*** ******** *******

York, SC 29745

Cell Phone: 803-***-****

Email: acymeh@r.postjobfree.com

PROFESSIONAL SUMMARY

CNA

Accomplished IT professional with demonstrated success implementing strategic IT infrastructures that improve business functionality. Proven ability to lead and motivate to maximize productivity. Self-motivated individual who can adapt quickly from existing experience to new technologies. Promotes intercultural communication skills to lead and work in diverse groups effectively.

TECHNICAL EXPERIENCE

Software/Databases/Tools: SQL 2000, 2005, 2008, 2012 Standard, Microsoft Exchange 2000, 2003, 2007, 2010 & 2013 Standard, Microsoft Office 95, 97, 2000, XP, 2003, 2007, 2010 & 2013 Standard, SharePoint 2010, 2013, LogMeIn – Remote Software, VNC Remote Software, Solarwinds, Symantec Backup Exec Software 2010, Symantec Endpoint Symantec Ghost, Trend Micro Antivirus, Sophos Antivirus, IIS, Remedy, Munis

Operating Systems: MS Windows 95, Windows 98, Windows NT, Windows 2000 Professional, Windows XP Professional, Windows 7 Professional, Windows 8 Professional, Windows 10 Professional, Windows Server 2003 R2 Standard, Windows Server 2008 R2 Standard, Windows Server 2008 R2 Enterprise, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Enterprise

Hardware/Networking: SonicWall SSL VPN, Cisco Routers / Firewalls, Dell KACE 1000, VOIP (NEC, RingCentral, Shoretel), iPhones, iPads, FTP/SFTP, DNS, SMTP

Other Technologies: Active Directory Management, SCCM, Citrix (Remote Desktop Client), Spiceworks, RDP Windows, Hyper-V, vSphere 5, WSUS, DFS

PROFESSIONAL EXPERIENCE

CITY OF CHARLOTTE, Charlotte, NC (6 Month Contract) August 2016 – Present

August 2016 - Present

ERP Systems Administrator

Current Responsibilities:

Supports the City of Charlotte ERP System Munis

Install and test Munis updates into Test, Train, Dev and Production environments

Project task to complete (Examples – install application software, server builds)

Assist in Remedy tickets for all users (Incidents, Work Orders and Task)

Assist in TCR Technology Change Request tickets for all users

Administer, troubleshoot, and maintain the City’s ERP implementation of Tyler Technologies MUNIS financial system and other third party applications that are part of the ERP solution.

Troubleshoot Windows 2008 R2, Windows 2012 R2 and applications built on Microsoft technologies such as, SQL Server, SQL Reporting Services and Analysis Services.

Install fixes and upgrades for primary applications on the ERP servers as requested.

Resolve incidents and service requests.

Serve as a point of contact for technical support with vendors for fixes and upgrades.

Assist in defining operational processes and documentation.

Troubleshoot and resolve issues with the ERP infrastructure.

TRADEKING INC., Charlotte, NC April 2015 – June 2016

Apr 2015 –June 30th

Windows System Administrator

Current Responsibilities:

Maintains server, laptop and desktop environments.

Builds virtual servers for production and development environments.

Creates active directory accounts for new users.

Setup and maintain permissions for all users.

Setup and verify all backup jobs.

Setup and maintain all desktop and laptops for all users.

Setup and maintains all exchange mailboxes.

Setup and maintain port mappings for all switches

Assist with DataCenter move in NJ.

Assist with all help desk calls/emails and computer issues for all users.

Installed & configured Microsoft Windows security Windows Server 2003 R2 Standard, Windows Server 2008 R2 Standard, Windows Server 2008 R2 Enterprise, Windows Server 2012 R2 Standard.

Supported Security and Technical Implementation Guidelines (STIG) on Microsoft Windows Operating Systems and relevant software applications.

Ensure compliance with organizational security standards, procedures, and guidelines.

PERFORMANCE FRICTION CORPORATION, Clover, SC Nov 2014 – Apr 2015

Systems Administrator / Network Administrator Contract 4 months

Current Responsibilities:

Maintains computing environment by identifying network requirements; installing upgrades; monitoring network performance.

Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to management.

Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.

Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Ensure compliance with organizational security standards, procedures, and guidelines.

Promote and maintain standards for security-conscious awareness and behaviors.

Conducted OS-level and VMware patch planning, coordination, and execution using patch management.

Serve as a primary point of contact and/or escalation for Windows and VMWARE related issues, and requests for services.

ENCITE INC., Charlotte, NC Mar 2014 - Aug 2014

Healthcare IT Manager

Current Responsibilities:

Manage and implement organizational technology infrastructure for a healthcare facility.

Coordinates with the project manager software installations and configurations for medical practices ensuring the software application is functional within the scheduled timeline.

Working on multiple projects concurrently and meeting deadlines.

Technical remote support including troubleshooting and diagnosis of software issues both internal and customers.

Managing hardware and networking assets in a datacenter. (OS maintenance, SAN/NAS, Routers, Switches and Firewalls.

Contributing suggestions to improving processes and documentation for software implementations and configurations.

Supported Security and Technical Implementation Guidelines (STIG) on Microsoft Windows Operating Systems and relevant software applications.

Ensure compliance with organizational security standards, procedures, and guidelines.

Promote and maintain standards for security-conscious awareness and behaviors.

OTTO ENVIRONMENTAL SYSTEMS, Charlotte, NC Aug 2012 – Mar 2014

Systems Administrator

Held multifaceted responsibilities to configure, install and administer network infrastructure and telecommunications systems that supported all staff local and remote. Administers servers and related software and equipment including Active directory, windows servers, file and print servers, domain servers, storage systems, and backup systems and services and maintains the end user PC environment including ordering, installing and supporting desktop and laptop equipment and related software.

Provide support for Windows XP and Windows 7 operating systems.

Provide support for Microsoft Office 2003, 2007, 2010 and 2013 Client.

Imaged, deployed and setup new Dell / HP desktops and laptops.

Setup and support WIFI connections,

Setup and support iPhone 3, 4 & 5 to sync with Microsoft Exchange 2010.

Setup and support for printers Toshiba, HP, Zebra and Printronix.

Setup and configured two Domain Controllers, File server, Application server, Exchange server 2010, ADP payroll server, Print server, SQL 2008 server and Backup server Raid 1, 5 and 10.

Setup and configured two Virtual host server’s with VMware / VSphere 4.

Support, create and configure Active Directory user accounts.

Support and Configured Dell AppAssure software for nightly backup jobs.

Provide support for Inter-tel pbx phone system NEC.

Setup and configured SonicWall NetExtender for VPN clients to access network.

Setup and installed two SonicWall NSA 3500 firewalls.

Installed monthly updates as needed from Microsoft.

Troubleshoot various network, desktop or laptop issues.

Installed and setup ADP 4500 time clock’s.

Installed & configured Microsoft Windows security.

Supported Security and Technical Implementation Guidelines (STIG) on Microsoft Windows Operating Systems and relevant software applications.

Ensure compliance with organizational security standards, procedures, and guidelines

Promote and maintain standards for security-conscious awareness and behaviors.

Conducted OS-level and VMware patch planning, coordination, and execution using patch management.

Serve as a primary point of contact and/or escalation for Windows and VMWARE related issues, and requests for services.

STACY’S GREENHOUSES INC., York, SC Dec 2003 - Jul 2012

Network Administrator / Desktop Support

Fulfilled network administrator responsibilities including the addition and changes to user desktop, email and PBX phone system accounts. Installed and configured servers including Raid 1, 5, 10. In addition to facilitating backup and restoration using Symantec Backup Exec software. Configured and setup network and local printers. Actively provided desktop configuration and phone support for software and hardware installs.

Provide support for Windows XP and Windows 7 operating systems.

Provide support for Microsoft Office 2003, 2007 and 2010.

Imaged, deployed and setup new Dell / HP desktops and laptops.

Setup and support WIFI connections,

Setup and support iPhone 3 and 4 to sync with Microsoft Exchange 2010.

Setup and support for printers Toshiba, HP, Zebra and Printronix.

Setup and configured two Domain Controllers, File server, Application server, Exchange server, Kronos and ADP payroll servers, Print server, WSUS update server, SQL server and Backup server Raid 1, 5 and 10.

Setup and configured two Virtual host server’s with Microsoft Hyper-V and Virtual Machine Manager.

Support Active Directory user account administration.

Setup and configured Symantec Backup Exec software for nightly backup jobs.

Provide support for Inter-tel pbx phone system.

Setup and configured SonicWall NetExtender for VPN clients.

Setup and installed two SonicWall NSA 3500 firewalls.

Setup and installed four ESW-540-48 port Cisco switches.

Setup and installed Cisco routers / firewalls.

Setup and installed 10 mbs fiber and upgraded to 20 mbs fiber with AT&T.

Installed and setup Kronos and ADP 4500 time clock’s.

ADECCO TECHNICAL, Unisys City Of Charlotte, NC Sep 2003 – Dec 2003

Desktop Support / Help Desk

Imaged new PC’s Dell GX270, Dell Latitude D600 and 800 with Windows XP and 2000.

Installed and support City of Charlotte applications according to the user’s needs.

Deployed and installed new Dell GX270, Dell Latitude D600 and D800 local and remote locations.

Deployed and installed new Dell monitors.

CURT G. JOA INC., Boynton Beach, FL May 1989 - Jun 2002

Desktop Support / Network Administrator

Installed 10-base-T cat 5 cables for 3.12 and 4.11 Novell network.

Setup, configured, installed and repaired Windows 95, 98, NT and 2000 operating systems

HP, Compaq, Dell and Gateway desktop workstations.

Configured and setup HP Laserjet printers for local and network workstations.

Fixed, repaired network printers, network cards, video cards, sound cards, hard drives, and cdrom drives.

Modified, backed up (Symantec) and updated network servers and files.

Tool Room and Machine Shop support, 1997-1999

Engineering Draftsman, 1996-1997

Assembly Technician, 1994-1996

Shipping / Receiving / Warehouse, 1989-1999

EDUCATION / CERTIFICATIOEDUCATION / CERTIFICATIONS

Novell Administrator Course

NetWare 5 Administration/Novell Administrator Certification # 9678198

Florida Atlantic University Boca Raton, FL, Mar 2001

High School Diploma

Lenape Valley Regional High School, Stanhope, NJ, Class of 1986

ADDITIONAL TRAINING

Palm Beach Community College Lake, Worth, FL

MCSE Training Course 2001

September 2001, Palm Beach Community College Certificate of Achievement

Designing MS Windows 2000 Networking Services Infrastructure

August 2001, Palm Beach Community College Certificate of Achievement

Designing MS Windows 2000 Migration Strategy

Designing MS Windows 2000 Directory Services Infrastructure

July 2001, Palm Beach Community College Certificate of Achievement

Implementing and Administering MS Windows 2000 Directory Services

June 2001, Palm Beach Community College Certificate of Achievement

Supporting Network Infrastructure MS Windows 2000

May 2001, Palm Beach Community College Certificate of Achievement

Supporting MS Windows 2000 Professional and Server

April 2001, Palm Beach Community College Certificate of Achievement

MS Windows 2000 Network and Operating System Essentials

REFERENCES

Alex Hervas – Email – acymeh@r.postjobfree.com –Cell # 803-***-****

Bob Jones – Email - acymeh@r.postjobfree.com – Cell # 704-***-****

Brian Hawley – Email – acymeh@r.postjobfree.com – Cell # 803-***-****

Brian Klaiber – Email - acymeh@r.postjobfree.com – Cell # 561-***-****

Sherry Zeigler – Email - acymeh@r.postjobfree.com – Cell # 704-***-****

Contact this candidate