Patti Fuller

***** *. ******* ******.

Surprise, AZ 85379

Ph: 623-***-****

Email: acymas@r.postjobfree.com

OBJECTIVE

Business Systems QA Analyst

I am seeking a challenging position utilizing the analytical skills I have obtained working as an Applications Analyst over the last 20 years where I can make significant contributions toward the achievement of company goals.

Skills

Analytical and problem solving skills.

Evaluate and establish reasons for errors and identify system changes if necessary.

Research, identify functional needs and document for any assigned system.

Communicate necessary changes to development staff.

Act as a liaison between business user and developer.

Create detailed test plans utilizing a structured testing methodology.

Work as a team member or individual as project dictates.

Demonstrate and document system changes for business user.

Transfer knowledge and information to junior associates.

Lead a project from start to finish.

Ability to work well under pressure and deadlines.

Multi-task as required on several projects simultaneously.

Applications/Programs

Office Suites 2000, 2002, 2003 and 2007

FileAid, FileManager, FileNet

Mercury Center Quality Center (Test Director)

WinRunner

TSYS

Exposure working with the following IBM platforms:

o AS/400

o OS2

o OS/390

o Z/OS

Ability to navigate around Quality Center (QC) and have some experience in the following:

o Uploading Requirements

o Creating and executing test cases

o Creating defects

o Linking defects back to requirements through the test cases

Exposure working with the following programming languages:

oCobol

oCobol2

oDYL280/Vision Results

oSQL/SPUFI

oUNIX

Other exposures to:

oOutside View (Crystal Point application)

oHTML to create home websites

oLotus Notes

Understanding the concept of data warehousing.

Experience

Caremark (Aug 2011 – Current – SR QA Analyst)

Ensure fulfillment of business requirements and technical specifications by:

oFunctional requirements are clear/understandable and testable.

oReview of test strategies, plans, and cases with pre-defined expected results written by test analysts.

oReviewing manual acceptance and regression testing of in-house developed and vendor supplied tools with routine retrofitting executed by test analysts.

oValidate system enhancements; verify data integrity, connectivity, performance, functionality and output for several interfaces performed by test analysts on mainframe and CICS.

oEnsuring testing and reporting tools: Test Director/Mercury Quality Center to document requirements, test cases, results and defects are utilized by test analysts.

Participate in technical reviews and end user sessions.

Caremark (Sept 2006 – Aug 2011 – QA Analyst)

Ensure fulfillment of business requirements and technical specifications by:

oFunctional requirements are clear/understandable and testable.

oDevelop test strategy, test plan, and test cases with pre-defined expected results

oPerforming manual acceptance and regression testing of in-house developed and vendor supplied tools with routine retrofitting.

oValidate system enhancements; verify data integrity, connectivity, performance, functionality and output for several interfaces performed by test analysts on mainframe and CICS.

oUtilize testing and reporting tools: Test Director/Mercury Quality Center to document requirements, test cases, results and defects.

Coordinate and participate in technical reviews and end user sessions.

Pegasus Solutions (Contractor – Scottsdale – QA Analyst) June 2006 – August 2006

Ensure fulfillment of business requirements and technical specifications by:

oDevelop test strategy, test plan, and test cases with pre-defined expected results

oPerforming manual acceptance and regression testing of in-house developed and vendor supplied tools with routine retrofitting.

oValidating system enhancements; verify data integrity, connectivity, performance, functionality and output for several interfaces

oUtilize testing and reporting tools: Test Director/Mercury Quality Center to document requirements, test cases, results and defects.

Coordinate and participate in technical reviews and end user sessions.

American Express (Contractor – Pomeroy – Business Data Analyst) Dec 2005 – April 2006

Publishing of daily, weekly, AdHoc and monthly Reporting in support of the Business and Supplier availability goals for American Express and IBM.

Business level management of the Systems Availability Reporting System application used for Root Cause Analysis and Service Level Reporting.

Provide analysis on Interactive site performance and availability levels and documentation of

customer facing Interactive incidents for root cause and permanent resolution.

Bank of America (Contractor – TEKSystems) Nov. 2004 - Mar. 2005

Ensure fulfillment of business requirements and technical specifications by:

oDevelop test strategy, test plan, and test cases with pre-defined expected results

oPerforming manual acceptance and regression testing of in-house developed and vendor supplied tools with routine retrofitting.

oValidate system enhancements; verify data integrity, connectivity, performance, functionality and output for several interfaces performed by test analysts on mainframe and CICS.

oUtilize testing and reporting tools: Test Director/Mercury Quality Center to document requirements, test cases, results and defects.

Coordinate and participate in technical reviews and end user sessions.

Pacific Life Insurance 1981 - Dec. 2004

1987-Dec. 2004: Applications Analyst

Provide application developers with business systems analysis documentation. Requirements include client, technical and operational within our large-scale, high volume transactions IBM compatible COBOL and COBOL2 based CICS and mainframe system.

Suggested alternatives in early product development stages to Team Lead and Product Design.

Ensure fulfillment of business requirements and technical specifications by:

oWorking closely with Business User, Accounting, Sales Marketing, Product Development and Commissions to ensure mutual understanding of system enhancements.

oDetermine testing approach/strategy, scope, dependencies, assumptions and risks.

oDevelop test plan/cases with pre-defined expected results.

oPerform manual and automated integration, acceptance and regression testing of in-house developed and vendor supplied tools with routine retrofitting employing testing and reporting tools: mainframe TSO reports and DATA Warehouse queries

Validate system enhancements by:

oVerifying data integrity, connectivity, performance, functionality and output for several interfaces within the mainframe system, i.e., application data, premium payments, data change, accounting and commission information.

oRecord, analyze results. Report system abnormalities (coding, logic errors, data handling, computation, interface, design, functional and technical defects) when found, recommend solutions, track and retest.

Monitor and communicate testing progress to management and end users.

Coordinate and participate in technical reviews and end user requirement sessions, including assist in end user training.

Liaison for end users to address, track system issues, irregularities and defects in the Request Forms.

Provide production support where the administrative system is either inaccurate or does not support a function. Propose interim solutions and procedural changes.

Train junior analysts on how to write business requirements, identify unit and system test cases, and define expected results. Assign and prioritize tasks as well as oversee work to ensure understanding.

Assist junior analysts to analyze causes of discrepancies when found and document.

Ensure all testing documentation is approved with signature

PROFESSIONAL DEVELOPMENT

Several Methodology Classes/Seminars

Testing Tools Overview

On-the-job Training on Mainframe and Web Applications

Seven Habits of Highly Effective People

Life Office Management Association:

oPart 1 - Principals of Life Insurance

oPart 2 - Life Company Operations

1981-1987: Various Customer Service positions with increasing complexity and responsibility.

References available upon request

Contact this candidate