Customer Service Administrative Assistant

PATRIZIA MILANO

Burnaby, BC • 778-***-**** • ********.********@*****.***

ADMINISTRATIVE ASSISITANT/RECEPTIONIST/OFFICE MANAGER Accurate, thorough, and persistent individual seeking an Administrative Assistant position. Bringing exceptional communication, secretarial, receptionist and problem solving skills to bring a positive change in the existing office procedures. PROFILE

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a receptionist, secretary, administrative assistant, bank teller and office clerk.

Over ten years of experience providing top-notch support to VPs, directors and manager. Adeptly handle administrative matters including screening calls, managing calendars, and planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. AREAS OF EXPERTISE

Customer service and relations

Social Media

Letter drafting and mail

handling

Accounts Payable / Receivable

Mac Products

Whims

Report & Document

Preparation

Spreadsheet & Database

Creation

Records Management

Dropbox

Meeting & Event Planning

Google Drive

Supplies Management

Travel Logistics

Office Management

Human Resource

Payroll

Health & Safety

PROFESSIONAL EXPERIENCE

Areoteck

September 2016 - December 2016

Stormtech Data Entry Clerk

● Manage Complete data entry and customer support functions over the phone on apparel

● Enter customer order

● Processed over 50 orders per day

● Planning and scheduling meetings and appointment DFS Office Manager/Executive Assistant

May 2015- August 2016

● Design and implement office policies

● Organize office operations and procedures

● Maintain office equipment

● Transfer and dispose records according to retention schedules and policies

● Check stock to determine inventory levels

● Planning and scheduling meetings and appointments

● Assisting with Travel arrangements for the VP and Executive bosses

● Prepare new hire employee packages (Floats, Gift cards, Cellphones, etc)

● Organizing golf tournaments and charity events

Vancouver Canucks Sports & Entertainment Host

September 2005- Current

● Greeting guest & scanning tickets when entering Rogers Arena

Customer service and conflict resolution

Work Closely with Security, File Incident Reports

Knowledge of Emergency Response / Evacuation Protocols

VIP Meet and Greet and ensure proper credentials shown at time of entry Microserve Reception

June 2014 - February 2015

Travel arrangements for different projects

Payroll distributions within the company

Demonstrated expertise at handling volume calls via switchboard

Help out with accounting team

Setup for different projects ( Blood Donor clinic, Bowling night, etc)

Ordering office supplies

Helping with accts receivable/payables

MTI Community College Front Office Administrator

October 2013- January 2014

Collect and process student payments accurately and on-time

Notify Director of any upcoming Student Loan payments due.

Process all student loan payments in an accurate and on-time manner

Create payment plans for new registrations based on MTI guidelines.

Print weekly an upcoming payment report, overdue payment regarding late payments to the Campus Director

Keep all student files up-to-date as per MTI guidelines.

Ensure students have all required pre-requisites and notify Campus Director of any outstanding prerequisites a minimum of 2 weeks prior to the student start date

Notify Campus Director of any attendance issues

At the end of each month, print off a textbook inventory report from the database, and do a manual count of all textbooks, lab packs and supplies listed on the report. Update database as required.

Ensure all month end duties are up –to-date and accurate (cash tray, textbook inventory, month end folder)

Ensure all HRDC progress reports are completed at the end of each month. Submit completed Progress Reports to the appropriate agency after the Director and reviews and signs the reports

Prepare Transcripts and Diplomas using MTI templates Shaw Cable Call Centre Representative

May 2013 – Aug 2013

● Answered customer inquires in regards to Digital boxes, Cable Services, Billing

● Educated customers in realizing the full benefit of their Shaw products and services

● Trouble shooted Digital boxes

● Supported calls from other customer care groups as needed PacBlue Printing

Retail Reception

January 2012 – April 2013

● Invoicing, Handling Cash, Daily Balance,

● Demonstrated expertise at handling volume calls via switchboard

● Front Counter Sales for Business Cards, Architectural Drawings

Color Adjustment for Business Cards and Print Style

Color Printing: Marketing Materials and Brochures, Sell Sheets, Catalogues, Memos, Decals, Labels, Photographs and Manuals Bindery Services: Scoring, Folding, Perforating, Laminating, Dry Mounting, Cerlox, Wire, Plastic Coil, Saddle Stitch, Perfect Bind etc.

Processing Orders (Business Cards, Blueprints, Scanning, Large Format, Small Format Printing) Cressey Development Corporation Reception

February 2009-November 2011

● Demonstrated expertise at handling volume calls via switchboard (Over 3 lines)

● Mail Management (outgoing/incoming)

● Purchase Orders and Invoicing

● Ordering Cell Phones, Researching Cell Phone Plans for Employees

● Ordering Office Supplies

● Courier Delivery (signing incoming/outgoing)

Setting up Mountain Club Memberships, Processing Payments, Managing Accounts

Referring Difficult Clients to Appropriate Account Mangers for Conflict Resolution TECHNICAL EXPERTISE

Office Equipment: Fax machines, photocopiers, videoconferencing, PABX systems, and general office equipment

Computers: Spreadsheet, word processing, database management, typing speed 60 WPM MS Office: Word, Excel and PowerPoint. Can quickly learn and master new technology. EDUCATION

BCIT HR Management Fundamentals Spring/Summer 2014 Douglas Community College M.O.A September 1998

Burnaby North Secondary School Grade 12 Superhost Certificate - 1997

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