Customer Service Mechanical Engineer

G. HARESH

Call: 1-740-***-**** Location: Jersey City, New Jersey Email: **********@*****.***

Summary

* ***** ** ******** ********** in Mechanical Engineer sales/Marketing & including technical engineer, sales, marketing & Business development, solid understanding of Business Requirements, Gathering, Quality Analysis, Evaluating Data Sources, technical source, segments and business relationship.

Effective management skills and ability to meet or exceed performance standards as well as excellent customer service and communication skills, presentation skills and strong interpersonal skills when dealing with customers, fellow employees, and all levels of management.

Negotiating and finalizing the business deals.

Having knowledge of HVAC field.

Quality Control Engineering / Quality Assurance Management

Building and maintain healthy business relation with client, ensuring high customer satisfaction matrices by achieving delivery & Service quality norms.

Supervising customer service operations for rendering quality service, providing first line customer support by answering queries and resolving their issues.

Following ISO (International Standard Organization), ASHRE (American Society of Heating, Refrigerating and Air-Conditioning Engineers) and ASTM (American Society of Testing and Materials) and ASME (American Society of Mechanical Engineers)

Leading a team, training & monitoring the performance of team members to ensure efficiency in marketing &service operation and meeting of individual & companies.

Strong team collaboration skills. Work closely with team members to achieve engineering goals.

Professional Experience

Eco COOL World

(EcoCOOL World is providing HVAC energy efficiency, saving product. EcoCOOL headquarter and manufacturing plant is in Florida, USA)

Engineer

Responsibilities Include Florida, Tampa 09/2013 to 12/2016

Developed innovative energy-saving programs in collaboration with program and technical personnel.

Data logger installation and measuring pre-and post-measuring data.

Excellent expertise in technology assessment project management and performance measurement management and evaluation

Preliminary Project Proposal (cost, energy savings, life-cycle savings, and simple payback/ROI)

Prepared timely and accurate project documentation with in-house database system.

Assisted with external and internal reports such as performance reporting and budgeting.

Determined and modified system energy and performance savings.

Profound experience in energy efficiency and energy conservation work.

TEADIT PACKING & GASKET PRIVATE LIMITED

(Teadit Packing & Gasket company engaged with manufacturing all king of gasket and packing which are mostly use in Oil & Gas industry, Pump Industry, Heat exchanger industry, food Industry etc., Headquarter and manufacturing in Europe)

Technical Engineer Sales & Business Development

Responsibilities Baroda 12/2011 to 08/2013

Develop marketing & brand building & communicate with Domestic and International Market.

Expertise in Business networking.

Updating daily technical updates for all manufacturers.

Generating new Enquiries, dealing with client, give, solve query, negotiation, and finalize order with them and condition & timely delivery

Managed every aspect of the marketing cycle from prospecting, Quoting, Negotiation, Closing and solve all kind of technically solution.

Vendor registration / Approval from third party inspection agencies and clients.

Resourceful at maintaining Business relationship with valued client to achieve quality product and service norms by resolving their service related critical issues.

Maintain communications with clients to ensure quality service customer satisfaction.

Insuring the products and services are based on company’s standard

PATELS AIRFLOW LTD

(Patel’s Airflow is manufacturing SS, CS, MS Tubes & Pipes which is using in Heat Exchanger, Oil Industry, Condenser, Boiler, Food Industry.)

Asst. Manager - Business Development / Marketing Technical – Gujarat, India 09/2007 to 07/2009

Responsibilities:

Marketing Management.

Generate Enquiries from India and International client.

Email & telephonic marketing in India and golf country.

Represented the company at trade fairs and exhibitions.

Generate Business both in face to face meeting and over the phone

Replying to all customer’s enquiries in timely and accurate manners.

Generating Enquiries follow up them, negotiation, Finalize orders.

Guide the customers about the product specifications by understanding their need.

Visiting new customer to set market feedback and define new products

Billing Invoicing, collection and daily updating the client and the concerned Departments

Education:

M.B.A Specialization in Marketing

Mechanical Engineer

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