Customer Service Representative

Tennisha J. Douglas

Professional Summary:

Excellent computer skills, Types 76 WPM.

* ***** ** ********** ** health care.

Superior customer service skills.

Professional Experience:

Customer Service Representative

Xerox 05/15 - 09/16

Handled Benefit verification and prior authorization.

Excellent interpersonal, written, and oral communication skills.

Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome.

ICD9 and ICD10.

Receiving requests by mail, telephone, or in person regarding insurance claims/policies

Speaking with customers (policy holders).

Assisting with questions they may have regarding their health insurance policy, claims they may have, or any other general questions regarding information on providers.

Handling provider calls about patient insurance coverage.

Responding to grievances, complaints, or appeals.

Seeking assistance with complex customer issues. Certified Nursing Assistant

Brightstart 11/13 – 05/15

Bathing; Dressing patients.

Feeding; Pass and pickup food trays; Serve nourishments.

Transfer to and from bed or chair or other locations within the facility.

Assist to and from toilet, assist with any toileting needs.

Keep incontinent residents clean.

Reposition residents in bed or chair.

Assist with personal and dental hygiene.

Assist in ambulation.

Provide Post Mortem Care.

Take and record vital signs; Measure and record height and weight.

Record Activities of Daily living on flow sheets.

Evacuate residents in an emergency, according to fire and evacuation policy. Education:

Chester Adult Learning Center

Obtained GED.

York Technical College

Completed Certified Nursing Assistant Program. 9/2011 – 12/2011

Contact this candidate