James K Wilson, Jr.

334-***-****

** ******* ******* ****, ********, AL 36093

acym6h@r.postjobfree.com

https://www.linkedin.com/in/jkwjr2

SUMMARY

I have various experiences that include Project and Implementation Management, Customer Systems Support, and 20+ years in the Pharmaceutical Industry. I also have proven skills in leading local and remote teams in all aspects of management. I am customer oriented with a proven track record for speed and accuracy.

WORK EXPERIENCE

AmerisourceBergen Corporation, Chesterbrook, PA

Implementation manager / Project Manager, 2007 - 2016

Managed the tasks required for onboarding and exiting of large strategic customers such as Sam’s Club, CPA, Humana, and Emory Healthcare.

Conducted phone and on site meetings with customers.

Conducted phone and on site meetings with various internal departments.

Created Project Status documents for internal and external stake holders.

Produced ad-hoc reports for customers and internal stake holders.

Integration Manager, 2005 - 2007

Managed the shipments of controlled drug and OTC items from closing distribution to existing distribution centers.

Created inventory reports of all assets in closing distribution centers.

Performed IT functions for closing distribution centers.

Assisted with Work Info implementation.

Manager, Customer Systems Support (2nd Level), 2000 - 2005

Managed the distribution and installation of new customer order entry and reporting systems in Microsoft Windows and Web environments.

Managed elevated technical support problems involving customers’ web/desktop order entry and reporting software.

Perform daily managerial functions for up to 10 employees.

Gathered, evaluated, and produced various statistical reports for all levels of management to include Automated Call Distribution (ACD) call statistics and customer base statistics.

Managed a project to create customer surveys based upon call records in Service Center.

Manager, Customer Systems Support (1st Level), 1995 - 2000

Managed and coordinated the upgrade of software for Y2K for 3,000 customer sites.

Managed and delegated 1st Level technical support problems involving customers’ web/desktop order entry and reporting software to a team of Technical/Customer Support Representatives.

Managed a team of 5 Field Technicians that were responsible for installation and training of customer system software across the United States.

Performed daily managerial functions for 20 employees.

Managed the implementation of a call tracking system called HEAT and later converted to another call tracking system called Service Center.

James K Wilson, Jr.

334-***-****

Page Two

Previous Work Experience

Technical Support Representative I and II, AmerisourceBergen Corporation, Chesterbrook, PA, 1993 - 1995

Computer Operator, Career Personnel Services in support of Electronic Data Systems (EDS), Montgomery, AL, 1992 - 1993

Communications Manager, Enstar Specialty Retail, Montgomery, AL, 1989 – 1992

Point of Sale (POS) Specialist, Shoe City, Inc./Enstar Specialty Retail, Montgomery, AL,1985 – 1989

SKILLS & ABILITIES

Management: All aspects of management to include hiring, firing, evaluations, compensation administration, work scheduling, and conflict resolution

Teamwork: Work well with all levels of management within corporation’s and customers’ organizations

Computer:

Microsoft Windows 95, 98, NT, 2000, and XP Operating Systems

Microsoft Word, Excel, Power Point, Project and Access

Working knowledge of Hewlett Packard and Dell PC hardware

Working knowledge of CSU’s, network routers, and modems

Working knowledge of Symbol and Telxon handheld units

Working knowledge of SAP and Sharepoint

EDUCATION

Associates Degree in Data Processing

John M. Patterson State Technical College, Montgomery, AL

Auburn University at Montgomery, Montgomery, AL

Took core courses toward Information Systems degree

Related Courses and Professional Training

Root Cause Analysis Workshop

Dale Carnegie Basic Course and Course for Managers

7 Habits of Highly Effective People

Networking Principles, ADA Programming Principles, UNIX System V Environment, C Design and Programming

Contact this candidate