Customer Service Manager

N.PALANICHAMY

Vaikkal parai,

Kovil parai(PO),

Theni-625579 Mobile : 909-***-****

Tamil Nadu, India. Email-id : ***********@*****.***

CAREER OBJECTIVE:

To work in a creative and challenging environment where I could constantly learn and successfully deliver solutions to problems.

TECHNICAL SKILLS:

Troubleshooting hardware and software problems.

Installing and configuring the peripherals, components and drivers

Installing software and application to user standards

Sound knowledge of digital and analogue embedded computer hardware

Basic knowledge of printers and plotters paper loading and cartage refilling.

Configuring and troubleshooting desktops, laptops and servers

Troubleshooting of personal computers. On line Support to customers concerning their computer problems

PROFESSIONAL EXPERIENCE:

Quadsel Systems Pvt Ltd Chennai, (MAY 2014 to till date)

Designation: L1 &L2 System Engineer.

Working tool: HP service manager, CatLog, network support

Location: RENAULT NISSAN BUISSINESS PVT LTD.

Responsibilities:

Taking care of assigning Tickets to the concern team through HP Service Manager Chipre tool.

Coordinating with users to resolve the problems with in SLA through Remote support, on-call support and face to face support.

Configuring Cisco Soft phone & hard phone.

Configuring and applications and trouble shooting in user machines such as MS office, MS communicator, Skype, etc.

Supporting to users for installing softwares manually and pushing through server.

Installing data card for VPN use.

Troubleshooting Wi-Fi issues in laptop and user’s work locations.

Troubleshooting the VPN card.

Maintaining CISCO Video Conferencing Device and support on conference.

Configuring and troubleshooting networking issues.

Implementation of Group Policy.

Providing Internet access and share drive access to users.

Create Archive folders in MS outlook for archive mails and taking backup.

Configuring generic mailboxes in user’s outlook.

Identify the hardware issues in Desktop & Laptop.

Replace and repair the defective spares in Desktop & Laptop.

PROJECT DETAILS:

TITLE: IMPLEMENTATION OF RC5 CRYPTOGRAPHY IN FPGA

DESCRIPTION: The main feature of this project is that the re-configurability, architecture efficiency and cost effectiveness. Design was coded in Verilog using QUARTUS II software and the system generated using SOPC builder. Implementation of system is done by using NIOS II processor in DE2 board.

KEY SKILLS:

Self-motivated

Analytical thinking, planning.

Strong verbal and personal communication skills.

Accuracy and Attention to details.

Organizational skills and customer service orientation

Organization and prioritization skills.

Problem analysis, use of judgment and ability to solve problems efficiently.

Initiative with a high level of energy

Adaptability and ability to work under pressure

PROFESIONAL QUALIFICATION:

Completed B.E in Electronic and communication engineering in the year 2013 from Alagappa Chettiar College of Engineering and Technology, karaikudi with 73%.

ACADEMIC QUALIFICATION:

Intermediate (XII) from S.U.M Hr SEC school, Uttamapalayam with 93.83% in the year 2009.

High School (X) from GOVT High school vaikkal parai with 91% in the year 2007.

PERSONAL PROFILE:

FATHER’S NAME : NATARAJAN

DATE OF BIRTH : 20.04.1991

SEX : Male

LANGUAGES KNOWN : English, Tamil

NATIONALITY : Indian

HOBBIES : Reading Newspaper & Playing Cricket

Temporary Address : Delhi papu complex FORD opp

Maraimalar nagar-603209

DECLARATION:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place:

Date: (N.PALANICHAMY)

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