Customer Service Front Desk

Antoinette Plaster

**** ********** ****

Tallahassee Florida 32303

Home: 850-***-****

Cell: 850-***-****

**********.*******@*****.***

Skills Profile:

Customer Service Management

Complaint Handling & Resolution

Scheduling, Time Management

Customer Satisfaction

Front-End Supervision

Sales Improvement

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Work History:

08/2012-Present Comfort Inn and Suites Midway, FL Receptionist/ Night Auditor

Answer switchboard phone, transfer and connect to rooms

Make reservation

Check in and out guest

Run Reports and summit them to management

Correct errors with folios

Balance credit cards, cash, and deposits

Set up for breakfast

Make housekeeping work orders

Place food orders for what is needed in kitchen

03/2010-09/2013 Independent Contractor/Tallahassee Democrat Tallahassee, FL Hauler

Adding figures correctly to make sure carriers get the right amount of papers.

Keeping track of the miles that are driven each night

Driving long distances at night

05/2008-03/2010 Management South LLC Tallahassee, FL Front Desk Manager

Adding up hours for payroll weekly

Handling unsatisfied guest or tenants

Overseeing other departments

Making corrections on guest profiles

Customer service

Producing schedules for all departments

Ordering supplies when needed

Inputting data in computers

Organizing

Filing reports

01/2006-05/2008 Park Plaza Hotel Tallahassee, FL Front Desk Receptionist / Night Auditor

Running daily and monthly reports for management

Submitting all transactions

Making sure that all credit cards and cash balance daily

Making reservations

Answering phones

Assisting guest with direction

Adding data to computer programs

01/2005- 01/2006 Suburban Extended Stay Hotel Tallahassee, FL Night Auditor

Production reports for all employees to see what the need to work on

Submitting transaction to credit card companies for payment

Correction bad transactions to balance credit cards and cash receipts

11/1999- 01/2005 Comfort Inn Tallahassee, FL Front Desk Receptionist

Answering phone

Checking guest in and out of their rooms

Setting up continental breakfast

Receiving payments for services

Balancing cash drawer

Entering information into computers

Education:

Maranatha Christian School Class of 2000

References:

Available upon request.

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