IT Technician and Support
Resume:
Edwin Ayala Jr
Objective
Become a valuable member of the team. To help the company I work for become successful and accomplish any goal we set. I’m always willing to learn new things as well as teach when the time arises. I have 10+ years of experience in the IT field and love technology, I would like to continue to grow with a great team.
Work Experience
Calypso Cay Resort
Dates Attended: 10/11 – 01/2017
Starting pay: $9.00/Hr. Current: $20.00/Hr.
4951 Calypso Cay Way, Kissimmee, FL 34746
On Site IT Dept./Network Admin
Managed 8 separate buildings at the resort, 75 workstations, 100 users and 2 separate domains with Active Directory.
Maintained office computers and help employees with software or connectivity issues.
Troubleshoot TCP/IP and fiber cabling issues
Managed Fortinet wireless access for the whole resort.
Managed the IP Camera system for the resort, I have experience with Toshiba NVRs AXIS cameras and swann IP camera systems
Troubleshoot issues with programs such as SQL,MSI WinPM, Aloha, Timeshareware SAM & Next, SPI (property management software) all windows OS, and all versions of Microsoft Office.
Experience with Spiceworks for managing our computer inventory and Help desk tickets. I also can help users with RDP through manage engine software and Team Viewer.
Repaired software issues with android and Apple IOS and can configure both.
Managed Email through dedicated host for users
Saved the company thousands of dollars a year in downtime, usually I’ll try to have an issue fixed correctly before the marketing director and owner are made aware that they exist.
Maintained all hardware and software used at the resort.
Managed the Hosted Voice system through Brighthouse (Spectrum), and an In-house Mitel PBX phone system for all the rooms and a few offices
Diagnosed VOIP and analog phone issues
Completed Migrating our server room twice at this resort
Experienced with Fortigate and Sonicwall firewalls I also work with Cisco,HP, Netgear and Dell managed switches.
I know how to terminate RJ11 and RJ45 cables
Edited and managed the calypsocay.com website currently running on Wordpress
Managed users and hardware on our Clover POS system for our Bars.
Staples
Dates Attended: 03/09 – 08/11
Starting pay: $12.00/Hr. Ending: $14.80/Hr.
1075 Main Street, Warrington PA 18976
Sr. Tech Advisor/ Sales
Helped customers find the right computer solution for them.
Helped convert store to a “Best Tech” store by doing high tech sales, a best tech store is a Staples high volume store with a dedicated tech area to do in house warranty work and work on more machines at once.
Managed a team of 4 guys and we met or exceeded our tech sales goal every week.
Repaired computers in house, performed hardware upgrades, Did warranty work for DELL, HP, Toshiba, Sony, IBM, and Acer desktops and laptops.
Built custom gaming and business desktops for customers.
Spyware/virus removal, cleaning and set up new machines bought in the store. Troubleshot many misc. and challenging issues.
Got computers done in a timely manner and kept all customers up to date on the machines they had in for service.
Attained staples version of A+ Certification, it’s a test you must pass to be a tech in the store.
Completed all of my stores In-Home tech jobs, installing PCs and setting up home networks
Circuit City
Dates Attended: 11/05 - 03/09
Starting pay: $8.00/Hr. - Ending: $15.25/Hr.
7915 South Orange Blossom Trail, Orlando FL
1015 Main Street, Warrington PA 18976
PC Tech Lead / Sales
Helped customers find the right computer solution for them
Repaired computers in house, performed hardware upgrades,
spyware/virus removal, cleaning and set up new machines bought in the store
Performed In-Home computer set-ups, computer problem diagnosis
and installation of Wi-Fi
Education
Poinciana High School
Dates attended: From 1997 – 2000 (Graduated)
References & Recommendations
Upon Request
Skills and Proficiencies
Windows 2000/XP/2003/2008/RT/7/8/10
OS Installs and Updates
System Backups (Image, Acronis)
Office 97/2000/2003/2007/2010/2013/365
Network Maintenance
Sonicwall and Fortigate Firewalls
Hardware Repair
Building Custom PCs
IPcam, NVR implementation
Brighthouse and Mitel VOIP, Analog Phone system Maintenance
SQL Database Backups and Maintenance
Computer Image creation and restore
Virtual Software (VMware, Virtualbox, HyperV)
RJ45 and RJ11 Cable maintenance and termination
Windows Server maintenance
Active Directory
Windows Group Policy
Email maintenance (Hosted, Exhange)
Spiceworks and Astea Ticketing system
Fortinet WiFi Maintenance
Wordpress Website Maintenance
HTML
Clover and Aloha POS System Maintenance
Android
IOS
Remote Access (RDP, ManageEngine, Logmein, Teamviewer, Zoho, and VNC)
Contact this candidate