Customer Service High School
Resume:
Michelle B. Malone
Houston, TX, 77014
**************@*****.***
OBJECTIVE:
To obtain a position with a vibrant company that provides opportunities for professional and scholastic growth. My practical experience in logistics combined with my ability to provide quality customer care would make me an asset to your company.
SUMMARY OF QUALIFICATIONS
Highly proficient in numerous Microsoft applications, Hazmat certified, ability outstanding oral and written communication skills, positive team player with the propensity to meet guidelines and deadlines
EDUCATION
Booker T, Washington 1997 – 2001
Houston, TX High School Diploma
WORK EXPERIENCE
Professional Guard and Patrol
Security Officer Jun.2016-Present
Protect property and lives by patrolling the area.
Monitor entrance of property through surveillance.
Identify visitors and ask for appropriate documents.
Guard against theft and maintain security.
Respond to alarms and calls of distress.
Stop suspicious people and ask for identification.
Temp Finders /US Legal Support
Production Oct. 2015-Mar.2016
Responsible for supporting lawyers and performing various tasks, including filing documents and performing legal research
Perform various administrative and clerical tasks for lawyers.
Compile, analyze, and organize information
Organize and track files from case documents and make them available and easily accessible to attorneys.
Gather exhibits.
CBSI, LLC
Manufacturing Associate II Feb. 2015 – Aug. 2015
Assembles small components to build servers of many different configurations.
Verify proper components are received per order pick list prior to build.
Responsible for building servers from the mother board up. This includes installation of processors, dims, pca boards, cables, heat sinks, and other high value material.
Scan all components into the manufacturing shop floor system to ensure proper parts and inventory tracking.
The Home Depot
Customer service clerk
Help customers with final purchases and operate registers and credit card machines.
Field customer questions and concerns about policy, procedure, and personnel, as well.
Work alongside managers and sales associates to ensure every customer enjoys a satisfying shopping experience.
Lowe’s Jan. 2014 - July. 2014
Cashier
Constantly lifting and scanning merchandise weighing up to 20 pounds without assistance and occasionally lifting over 20 pounds with team lifting
Effectively communicating with customers and associates
Processing customer purchases verifying customer identification entering information into the computer
Spiretek/Foxconn Jun. 2012 – Aug 2012
Shipping Clerk
Shipped materials for different carriers via use of the Oracle system
Measured, weighed and boxed freight
Consolidated and processed shipping documents
Comprehensive knowledge of inventory control and warehouse operations
Managed and communicated customer service needs
Exel Logistic Feb. 2008 – Dec. 2012
Material Handler/ Operation Assistant
Counts and weights incoming or outgoing item to compare identifying information and variety against invoices or other records
Examine incoming shipments for damages or shortages, corresponds with shipper to rectify, and completes paper work for documentations
Determine methods of shipment utilizing Knowledge of shipping procedures, routes, and rates
Utilizes computerized and automated systems such as Microsoft and SAP to accomplish tasks
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