Albert Richardson

*** ******** *****

Kissimmee, Florida 34759

813-***-****

Email: acylwi@r.postjobfree.com

Career Summary:

Fifteen+ years as a IT professional with extensive experience in Desktop and helpdesk support, data recovery, Microsoft OS (Win 3.1-Win 10), Microsoft office, printers, Microsoft network environment and former small IT business owner.

Strong experience in providing excellent customer service in person, on phone, or in email.

Proficient in troubleshooting various issues, setting up new users, working in Active Directory, mobile device management, inventory management, phone support, ordering and consulting, deployment, decommissioning of equipment, imaging and reimaging client machines.

Qualification Summary:

Five + years of LAN connectivity and administration

Desktop support for ticket trouble calls

Backup and recovery

Data recovery of deleted or formatted files

Cat 5 cable build and install

Onsite support and training

Desktop and Laptop repair

Remote Desktop Connection

Work History:

8/2015 – 4/2016: Desktop support /Help desk (contract)

Compucom / Nielsen Inc., Tampa, Florida

Technical phone support ( for over 3000 users onsite and remote )

Familiar with Desktop support/Helpdesk, customer service, phone, remote support, email support, and ticketing systems.

Provided excellent customer service in person, phone, or in email.

Desktop support

Active Directory ( Install & deletion of workstaions, password reset and account enable)

Microsoft windows, office and application install and troubleshoot ( Skype, Outlook, Word, Windows, Onedrive, Vpn, Skype for business etc ).

Network connectivity and troubleshoot

4/2014 – 6/2015: Desktop Support

Self Employed, Tampa, Florida

Clients include: Pronto Pharmacy, TSR automotive paint, Stepanie hair salon, MinuteMan print shop and residential

Computer repair and troubleshoot

Network connectivity and troubleshoot

Network printer setup and troubleshoot

Cat 5 cable build and install

Os & software install and troubleshoot

Setup wired and wireless networks

12/2012 – 4/2014: Desktop Support Specialist

Data Tech, Tampa, Florida

Bench Tech (repair. Software & hardware install & upgrade, data recovery, backups, system imaging, outlook setup and troubleshoot etc.)

Worked at helpdesk with Remedy to create, modify, update, store and communicate helpdesk trouble tickets. Upgraded, configured, maintained, troubleshoot, and repaired PC hardware and software.

Providing user support as needed, remote support resolving issues an array of windows issues from hardware to resolving network connectivity, software and spyware issues including variants of security virus issues.

Field Tech (Server troubleshoot & upgrade, network connectivity and troubleshoot, router and switch setup and troubleshoot)

Help desk (Active directory to add users, computers, password reset, and account enable, remote software troubleshoot, virus, malware, spyware scan and removal.)

10/2012 – 12/2012: Network Computer Support (Contract)

Tek Systems / Wyndham, Orlando, Florida,

Break down and setup of computer and printers on network in another building

Troubleshoot computer and printer issues

4/2012 – 10/2012: Network Computer Support (Contract)

Shi international-Verizon, Tampa, Florida

VPN { Rsa soft token migration)

Window 7 migration

Active Directory password reset and account enable

Outlook setup and troubleshoot

1/2012 –3/ 2012: Inventory control/driver

Avis and Budget, Tampa, Florida

Inventory of incoming car rentals

5/2002 – 11/2011: Owner-Computer IT Services

PCS Computers Inc, Kissimmee, Florida

Computer sales and service

Computer repair and troubleshoot

Network connectivity and troubleshoot

Network printer setup and troubleshoot

Cat 5 cable build and install

Os & software install and troubleshoot

Setup wired and wireless networks

Network install and setup for wired and wireless networks.

Troubleshoot and diagnose TCP/IP issues and Ethernet networks.

Maintain desktop, laptop and server computers

Operate and troubleshoot computer hardware and related equipment such as routers, switches, printers, scanners, fax machines, etc.

Worked with users to ensure that functionality is maintained and service provided to users throughout the facility.

Set up and maintained backup system for office computers and file servers

VPN { Rsa soft token migration)

Active Directory password reset and account enable

Remote windows 7 upgrade(schedule, decrypt & upgrade)

Outlook setup and troubleshot (profile, setup, .pst Files etc.)

AD Administrative center

AD users & computer

2/2000 – 3/2002: Computer Network Technician

Network Computer Solutions, Orlando, Florida

Active directory (Add new users)

Network connectivity and troubleshoot

Cat 5 cable build and install

Setup wired and wireless

Computer troubleshoot and repair

3/1996 –2/ 2000: Computer Technician

Inacom Computer Rentals, Orlando, Florida

Service and repair of rental computers

Install and setup of rental computers

Graduated High Scool in 1979.

Graduated technical school in 1983

Comptia A + class 2010

Skills:

Software: Software Installation. Proprietary software installs. Windows install (Dos/3.1/95/98/ME/NT/2k/XP/Vista/7/8/MS office suite/MS Security Essentials/Outlook/Internet Explorer/2k3 Server/Active Directory. Data recovery software. Backup & Restore. Norton antivirus, McAfee antivirus. Novell and software configuration.

Hardware: Sales, service & repair on Dell, HP Compaq. Gateway, Toshiba, Sony, IBM, Acer Mac. Built generic computer to specifications for clients. Setup Server, Workstation, Hubs, Router/Switch Cat5 cabling, Patch Panel. Desktop, Laptop, IPhone configured to print to printer. Printers(Laser, Dotmatrix(impact), Inkjet). Scanners, hard drives(SCSI, IDE, Sata). Tape backup, Wireless routers, Wi-Fi setup & config.

Networking: Server software install & setup. Server & Workstation install and setup. Client Sever network, Peer to Peer network(hard wire and wireless). Ethernet, Firewalls, Routers, Switches, DHCP, DNS, TCP/IP and remote troubleshoot.

Client Service: Review computer errors and determine the exact nature of problem. Resolve technical issues in a timely manner. On regular managed and maintained onsite support of computer networks for company clients that included… Dental Office, Real estate office, Mortgage, Academy, residential, etc. This included onsite computer training when applicable.

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