Customer Service Manager

CONSTANCE JOHNSEN

**** ******* **, ******, ** ***31 C: 847-***-**** **********@*******.***

Dear Sir or Madam,

Thank you for taking the time to review my resume. My goal is to obtain a challenging and rewarding career with a company that will teach me new skills and allow me to utilize my existing skills and knowledge.

I have over 30 years of experience in customer service and clerical positions, from retail sales, to call center and call center management. I am a reliable person with great work ethic and very detail oriented. I enjoy new challenges and love to learn new things. I am comfortable working with and communicating with people from all walks of life, and I’m not afraid to work hard or get dirty. Whatever it takes to do a good job and keep our customers happy. I enjoy a fast paced environment and work well under pressure. I also have experience hiring, training, coaching and termination of employees.

I am looking to relocate from Joliet.

Thank you again for your time and consideration,

Constance Johnsen

Resume next page.

CONSTANCE JOHNSEN

4201 Caribou Ct, Joliet, IL 60431 C: 847-***-**** **********@*******.***

Summary

Seasoned customer service professional with more than 30 years of experience in a fast paced

call center, retail and office environments. Excellent management, communication and time

management skills

Highlights

Judgment and Decision Making Excellent Customer Service

Administration and Management Active Listening

Training, Coaching Time Management

Experience

Customer Service Manager May 2004 to Oct 2016

S&S Activewear LLC - Bolingbrook, IL

S&S Activewear is a wholesaler of blank apparel selling to screen printers, embroiderers and

promotional products companies. In 2004 hired as a Customer Service Representative for

inbound call center. Handled customer calls for placing orders, tracking, stock checks,

pricing and other general inquiries as well as some escalated calls. In 2005 assigned specific

large accounts to handle and early 2006 Assistant Customer Service Manager position is

created for me. October of 2006 promoted to Customer Service Manager of approximately

25+ CSRs in the call center. The management position included hiring, training, coaching and

monitoring quality of calls. Other duties included disciplinary actions including terminating

employees, monitoring CSRs productivity including number of orders taken, lines and errors,

then coaching employees when needed to help increase their productivity and order quality.

$60,000.00/yr plus annual bonus, 3wks vacation

Assistant Office Manager Jun 2001 to Oct 2003

Interstate Battery - Libertyville, IL

Assisted with retail store, accounts receivable and dispatch of drivers for battery deliveries.

Left this position due to relocating 70 miles away. $13/hr

Education Wauconda High School - Wauconda, IL USA

References

Former Manager at S&S Activewear: Joshua Badat, Cherry Hill, NJ 856-***-****

Former employee at S&S Activewear: Kris Morgan-Morrell, Warrenville, IL 630-***-****

Current employee at S&S Activewear: Sue Hiller, Cape Coral, FL Cell: 708-***-****

Personal: Lori Westwood (longtime friend), Gilberts, IL 847-***-**** &

Alison Schneider (sister), Park Ridge, IL 224-***-****

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