Customer Service Project

Sonam H. Patel

**** **** ****, *** *, Carol Stream, IL 60188 * 314-***-**** * ***********@*****.***

Career Objective:

Highly self-motivated individual looking to utilize business analytical skills to improve business operations via technical and non-technical solutions to surpass company goals.

Skills:

•Excellent analytical, communication, team and interpersonal skills

•Proficient in software development lifecycle

•Highly motivated individual capable of working in team environment or as an individual

•Highly adaptability to new technologies and environment

•HTML, CSS, XML, JavaScript and Python

•Operating systems: Windows 2000/2003/XP/Vista and Windows 7/8

•Web Languages: HTML, JavaScript, Python, VBScript, CSS, WordPress

•Software: Microsoft Office Suite, Adobe Photoshop, Dreamweaver, Notepad editor

•Database: Access, Excel, SQL, MYSQL, Visual Studio

Professional Experience:

Digital Minds Inc, San Jose, CA September 2013 - September 2015 Project Manager- Intern

•Managed project execution to ensure adherence to budget, schedule, and scope.

•Prepared project status reports by collecting, analyzing, and summarizing information and trends.

•Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.

• Assigned duties, responsibilities, and spans of authority to project personnel.

•Conducted service presentations and webinars with clients.

•Directed and or coordinated activities of project personnel.

•Identified, reviewed, and or select vendors and or consultants to meet project needs.

•Managed client requirements and expectations.

•Ensured project is delivered to client on desired date.

•Worked closely with the development team to ensure issues and risks were addressed in a timely manner.

•Develop and direct software system testing, validation procedures, programming, and documentation.

Programmer Resources International, St. Louis, MO March 2012 – February 2013

Technical Recruiter- Intern

Effectively recruited IT Professionals on a time-sensitive project.

Placed high-end technical professionals in the area of Information Technology Industries in contract positions. Specialized in Software Architects/Developers (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/Security Engineers, Web Developers, Program/Product/Project Managers and Quality Assurance Testers/Analysts.

Located potential candidates through Internet research, internal database, cold calling, referrals, networking, job fairs, and other strategies.

Qualified candidates for appropriate positions through a process of sourcing, screening, and interviewing.

Performed reference checks, negotiated terms and rates for each project, coordinated the interview process, extended offers, and closed candidates.

Performed extensive recruiting for Sr. Project Managers and Application Developers using the .NET Framework.

Lindenwood University – St Louis January 2012 - May 2012 Administration assistant

Working on daily administrative tasks for Business Office like managing paper work, data entry and students information.

Checking and processing student refunds for the Refunds Office

Checking on the processed checks and payments for the Accounts payable office.

University of Missouri- St. Louis August 2011 – December 2011 Student Consultant

Provide technical support to students for software, hardware and network problems ensuring excellent customer service while solving problems.

Collaborate with team members to solve technical issues.

Student Worker May 2007 - March 2009

Analyzed applicant files to eliminate duplicate entries.

Assisted students with adding/dropping classes and obtaining class schedules.

Organized received mails and sent out large-scale mailings.

Contact this candidate