Service Customer
Resume:
John K. Sullivan iii
*************@*****.***
Summary of Qualifications
IT Professional offering over 5 years experience in configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure, Advance technical expertise includes A+ Certification MCP Certification, Dell, Lenovo Certified Technician Strong abilities to answer questions or resolve computer problems in person, or via telephone or electronically. Excellent knowledge and best practices providing assistance concerning the use of (servers, PC’s, laptops, printers, networks, and etc.) currently pursuing to be MCSA certified. I’m seeking a entry level position as a Junior System adiminstrator of a Window base system.
Skills
Windows 7 / Windows 8/8.1/10 Microsoft Office Help Desk Support
Windows Server 2008/20012/ (2016/Training) Database Management Project Management
Nework Specialist Visio/Windows XP/Vista VMWare/ Virutal Box
Kali Linux Hyper-V and System Center Virtualizaion DeskTop Support
Professional Experience
Compucom/Lowes Atlanta, GA
Field Service Technician 10/12/15- Present
Provide service and customer support during field visits
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions ( connectivity issues, cabling)
Produce timely and detailed service reports
Follow all company’s filed procedures and protocols
Build positive relationships with customers
Check all POS register every week
Check all Printers every week
Check all sales floor Lookup terminals every week During walkthrough if issues are found write down the issue to troubleshoot after walkthrough is complete
Fix down devices per open tickets created by stores (Remedy Incident tickets)
Fix down devices (unreported) new Incident created by FST (found during walkthrough event)
Complete project Work Orders if time allowsc( NAS, Callboxes)
Provide a weekly walkthrough document to “Store Management”
Send a copy of the walkthrough document to their “Field Service Manager”
Training on data equipment and cabling
Training on telecom equipment, paging and cabling
ROBERT HALF TECHNOLOGY/CompuCom ALTANTA, GA
Computer Field Technician 12/01/2014 – 10/12/15
Installing hardware and software systems
Maintaining or repairing equipment
Troubleshooting a variety of computer issues
Setting up computer security measures
Configuring computer networks
Offering technical support on-site or via phone or email
LARRY THE COMPUTER GUY Stone Mountain, GA
Mobile PC Technician, 10/21/2013 – Present
Travel to customers' stores or offices to service machines or to provide emergency repair service.
Converse with customers to determine details of equipment problems.
Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
Monitor computer equipment failure or errors in performance.
Respond to program error messages by finding and correcting problems or terminating the program.
Perform programming procedures and systems analysts test and debug new programs.
Retrieve, separate and sort program output as needed, and send data to specified users.
Reassemble computers, desktops and laptops after making repairs or replacing parts.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Advise customers concerning equipment operation, maintenance, or programming.
Test new systems to ensure that they are in working order.
Install and configure new equipment, including operating software or peripheral equipment.
JB HUNT Atlanta, GA
Driver, 04/13/2013 – 05/23/2013
Operated equipment on vehicles to load, unload and disperse cargo and materials.
Operated trucks with capacity of more than 3 tons to transport and deliver cargo, materials and damaged vehicles.
Obtain customer signature and collected payments for goods delivered and delivery charges.
SCHNEIDER NATIONAL Atlanta, GA
Local Intermodal Driver, 09/06/2006 – 01/28/2012
Safely operated tractor-trailer combination while applying knowledge of commercial driving regulations.
Properly transport and deliver products, livestock and materials usually over long distances.
Inspected trucks daily before and after trips and submitted reports indication truck condition.
John K. Sullivan iii
678-***-**** *************@*****.***
Professional Experience (Continued)
SPRINT PCS Atlanta, GA
Customer Service Representative, 01/15/2000 – 05/01/2001
Demonstrate ability to determine customers needs and present products and service.
Actively greet between 100-200 patrons daily.
Create future sales activity and call contact leads via phone.
Serve as customer contact on service related problems.
Educate customers through demonstration of products and services.
Complete sales to the customer by offering accessories, handset protection, home phone, phone warranties and other services.
WESTTECH SYSTEM Brunswick, GA
PC Technician, 01/07/1998 – 02/13/2000
Refurbished laptops, desk stations, test stations and various computer components.
Responsibilities included problem detection and solving, fixing and re-installing software and hardware and maintain the company's network.
Monitor and maintained and setup new user security accounts for Windows NT 4.0 Server.
Education
Interactive College of Technology A+ Comp 10497517 MICROSOFT ID: 10526622 Microsoft Certified Profesional MS0615345142 Chamblee, GA
Contact this candidate