Information Systems Technical Support

Professional Summary:

Five years of experience and expertise in designing, implementing, and troubleshooting network infrastructure and security. Proven record of evaluating system vulnerability in order to recommend security improvements as well as improve efficiency while aligning business processes with network design and infrastructure. Superior capacity to solve complex problems involving a wide variety of information systems, work independently on large-scale projects, and thrive under pressure in fast-paced environments while directing multiple projects from concept to implementation.

Education and Certifications:

Stayer University, Bachelor of Science - Bachelor of Science in information Systems Concord, NC Currently Enrolled

ITT Technical Institute, Bachelor of Science - Information Systems Cyber Security, Charlotte, NC 12/16

ITT Technical Institute, Associate of Applied Science - Network System Administrator, Charlotte, NC 3/2015

Orissa Training Facility, Certificate of Advanced Educator - Educator 8/2010

Summary of Qualifications:

Computer Forensic

FTK Imager

Registry Viewer

Core Competencies include:

System Architecture Design Configuration Management

Computer Forensic Information Assurance

Hardware Installation Project Management

Vulnerability Evaluation System Troubleshooting

Technical Writing Proficient with Microsoft Suite

Install, configure, Windows10, 8, 7, Vista, XP and Windows server 2008

Wireshark network analyzing

PROFESSIONAL EXPERIENCE

Tech Service Today Charlotte NC IT Field Technician 2013-Current

Monitored wireless networks for efficiency and maintenance issues

Installed Software upgrades for bugs and glitches.

Installed and maintained all hardware and software-related systems

Troubleshoot hardware and software systems, maintained and repairing equipment.

Set up computer security measures, configured computer networks, offering technical support on-site or via phone or email, maintained accurate records and prepared detailed reporting

Clear Point Claims Charlotte NC 2015-2015

Oversaw all phases of projects from conception to completion

Assisted with upgrading information security

Ensured project where completed within budget and on time

Developed work-breakdown structures

Install wireless controllers

Conduct wireless surveys

Developed project tracking and variance reports

Assembled risk management plans and work effort documents

Created project documentation

Provided risk assessment

Reviewed estimates

Prepare proposals

Monitored wireless networks for efficiency and maintenance issues

Perform new hire user education

Alpha Omega Construction INC. Indian Trail NC 2014-2014

Responsible for performing analysis and design of a client/server system

Conducted client consultations for wireless LAN/WAN hardware and software

Install wireless controllers

Actively engaged in company business

Basic support includes phone and email-based assistance for routine technical problems and questions

Provided basic mobile computing device support for staff

Synchronizing of mobile computing devices with the wireless network and properly equipped mobile computing devices

3Datacomm/IBM Charlotte NC 2014-2014

Analyzed wireless networks with Wireshark

Install and configured various software packages, engineering tools, patches for desktop/laptop computers, printers, mobile devices, within established standards and guidelines

Used image software to apply Windows operating systems or perform backup images. Recovered data.

Troubleshoot port related issues

Troubleshoot issues with, desktops and notebooks including connectivity

Provide support for mobile users who work at home, travel, or work from a remote office, using remote management tools

Responded to all end user support issues. Perform new hire user education

Conduct wireless surveys

HP/ Citigroup Fort Mill SC 2014-2014

Supervised IT team through the design, configuration and maintenance phases of new wireless hardware and software

Identify opportunities and solutions for improving efficiencies with emerging wireless systems technologies

Processed new computers from box to installation at customer site with appropriate documentation. Troubleshoot computer slowness, no boot, blue Screens (BSOD) and loss of network drive connectivity

Tune up a client’s computer and joined a computer to the domain.

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