Customer Service Technical Support

Keith R Murphy

**** ********** **., ******* ** **819

Home: 407-***-**** - *****.*.********@*****.***

Professional Profile

Quality-driven and practical Systems Administrator with five years aligning business systems with business policies and

guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading company.

Qualifications

Network Security

Large-scale systems System administration

Relevant Experience

Installation, recovery and troubleshooting of Windows 9x/NT/2000/XP Windows Server NT/2000/2003 and Vista Supported Active Directory Local and Global Group Policies, Permissions, Administrative Rights Designed and supported Load balancing Clustering on Dell Power edge servers Designed and Deployed VPN-SSL, IPSec as needed for Secure Network Connections Installation, maintenance and connectivity of printers and peripherals Installation and Maintenance of Microsoft IIS-versions 6.0/7.0, and AS 400 Installation and Maintenance of Microsoft ISA server Version 8 Installation, recovery and troubleshooting of all Microsoft Office Suite applications.

Experience

Software support November 2016 to Present

Kelly Services

Level 1 support for Petz inc Tax software. Answering questions about the operation of the software

Writing tickets for bug fixes.

Providing work around for issues. Very critically time based issues

On site Technician September 2016 to November 2016

Robert Half Technology

On site Tech for FanDuel Fantasy sports. Maintained the network and audio and video Equipment for the call center

Office repair technician September 2015 to March 2016

Bright-house Networks

Tier 3 Technical Support. Level 3 support for Bright-house clients. Programming and configuring Bright-house equipment via Telephone support. Educate Bright-house clientele on the best usage or newest applications of equipment that the customer had access to or provided solutions to clientele needs.

NetApp Engineer February 2015 to June 2015

Convergys

Level 1 support for NetApp clients. Prepare documentation of action plan for NetApp clients. Execution of action plan including ordering and shipping replacement and scheduling service.

Sales Associate November 2014 to February 2015

Bluegreen Vacations

Orlando, FL

Sale Bluegreen Vacations Timeshare Program to Potential Customers. Qualify Choice Hotel Guests for the Timeshare Program. Present alternative Vacation Options for Choice Hotel Guests.

Sales Associate June 2014 to September 2014

Grand Vacation Resorts

Sale Hilton Grand Vacation Resorts Timeshare Program to Potential Customers. Qualify Hilton Guests for the Timeshare Program. Present alternative Vacation Options for Hilton Guests.

Roadside Assistance Counselor June 2013 to November 2013

AAA Mid Atlantic

Support AAA members who are in need of emergency roadside assistance. Use of maps and geo-codeing to locate lost and stranded members on the roadside. Co ordinate the proper emergency service for the situation.

System Administrator March 2013 to June 2013

Conde' Nast

Newark, DE

Support both windows and Mac products for Admin Issues Troubleshoot all manner of computer issues Solve problems remotely via Phone and Network log in Create and delete network accounts for new hires and leaving employees Work with Citrix, Peoplesoft, HP LANdesk, for solving issues.

Customer Service Technician February 2013 to April 2013

CIGNA

Philadelphia, PA

Support both Windows and MAC products for log in issues. First level support for web errors. Work with Citrix, Peoplesoft, HP LANdesk, for solving issues.

Customer Account Executive November 2009 to February 2012

Comcast Communications

Newark, DE

Assisted customers efficiently to resolve technical issues involving high speed internet, Comcast telephone systems, and television First level support for both Mac and PC related software as in regards to connectivity with Comcast equipment. Troubleshooting of Comcast equipment for customers such as modems, phones, converter boxes, televisions, etc Scheduled technicians to repaired damaged connections Provided first class customer service for Comcast customers while offering state of the art communication equipment.

Auditor October 2005 to July 2009

F airfield Inn

Newark, DE

Responsible for smooth transition of operations from one day to the next Prepared hotel reservations Adhered to guest needs and provided efficient and friendly customer service Ensured all monies were properly filed and accounted for Properly tallied and filed month end reports.

Mail Carrier November 1997 to September 2000

United States Postal Service

Wilmington, DE

Responsible for timely delivery of mail Prepared mail for delivery Maintained multiple postal routes Assisted customers with any mail needs Collected monies for sensitive or COD mailed items.

Education

New Horizons

Orlando FL

Completed coursework CompTIA A+ CompTIA Network+ CompTIA Security+Microsoft MTA Computer Training, Newark, DE Microsoft Certified Systems Administrator Vista

Computer Learning Center

Philadelphia, PA

Associate Degree : Computer Electronic System Technology

Computer Electronic System Technology

Skills

A+, art, Citrix, Computer Training, clientele, clients, customer service, delivery, documentation, HP, MAC, access,

Microsoft Certified, mail, Windows, modems, Network Security, Network, next, Peoplesoft, telephone systems,

Programming, quality, scheduling, shipping, Technical Support, Telephone, phones, Phone, television, Troubleshoot,Vista

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